Senior Business Analyst

Job Purpose:

The Business Analyst s role is to elicit, analyze, specify, and validate the business needs of project stakeholders, be they customers or end-users. This includes interviewing stakeholders and gathering and compiling user requirements to create functional design specifications that can be used by development teams throughout the software lifecycle. In addition it is the responsibility of this role to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. Moreover the Business Analyst will initiate the creation of test cases and lead business users through the testing of new solutions. Works with the QA and Training team to document system scenarios and identifies roles impacted

Responsibilities:

• Business Process Analysis
  Ability to map and document end-to-end business processes (using BPMN, swimlanes, flowcharts).

• Requirements Engineering & Documentation Writing clear, structured Business Requirements Documents (BRDs), Functional Specifications, and User Stories

• Stakeholder Management & Communication

• Digital & Technical Literacy

• Problem-Solving & Solution Evaluation Critical thinking using AI tools to evaluate solution options

• Understanding the company s digital ecosystem (ERP, CRM, APIs, data flows, integrations, cloud platforms).

Knowledge Skills and Experience

• College diploma or university degree in the field of business administration, computer science, finance, or information systems and 5+ years related work experience.

• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products

• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.

• Ability to apply statistical and other research methods into systems issues and products as required.

• Demonstrated project management skills and project management software skills, including MS Project.

• Working technical knowledge of scripting languages, network and PC operating systems.

• Able to exercise independent judgement and take action on it.

• Excellent analytical, mathematical, and creative problem-solving skills.

• Excellent understanding of the organization s goals and objectives.

• Excellent listening, interpersonal, written, and oral communication skills.

• Highly self motivated and directed.

• Ability to effectively prioritize and execute tasks while under pressure.

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment

• Excellent English language skills

Key Skills

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What s In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don t meet every single requirementApply anyway.

At Tech Data, a TD SYNNEX Company, we re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you re excited about working for our company and believe you re a good fit for this role, we encourage you to apply. You may be exactly the person we re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.