We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM- Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way- And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world- If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place-
Salesforce s Quote to Cash (QTC) Strategy & Solutions team is seeking a seasoned Senior Business Analyst to lead strategic, complex, and high-visibility enterprise initiatives shaping the future of our Quote-to-Cash operations worldwide- As a strategic partner within the Global Business Strategy and Operations organization, you will drive cross-functional collaboration, deliver innovative scalable solutions, and mentor junior analysts- You will confidently navigate ambiguity, influence senior leadership,and own outcomes with minimal oversight- This senior role requires close partnership and real-time collaboration with US- based SMEs, Functional Leads, Senior Analysts, Technical Architects, and Product Managers, necessitating alignment with EST business hours-
Key Responsibilities
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Lead the end-to-end requirements lifecycle for QTC projects, including eliciting, documenting, and managing detailed business, functional, and technical requirements while performing fit/gap analyses-
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Own the definition and delivery of the future state vision for L2C/QTC processes, partnering with Functional Leads and senior stakeholders to align strategy and execution-
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Drive and facilitate cross-functional workshops, business process modeling (using tools such as Lucidchart), and solution design sessions to develop as-is and to-be process maps-
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Assess risk and impact of proposed changes on business processes, systems, and downstream operations and develop mitigation strategies-
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Lead change enablement and adoption planning by partnering with Training & Change Management teams, developing training content, and conducting training sessions-
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Serve as the SME for Salesforce QTC systems and processes, providing thought leadership and best practices guidance-
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Mentor and supervise junior business analysts, delegating work, reviewing deliverables for quality and completeness, and fostering professional development-
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Own and manage UAT efforts by creating test scripts, coordinating test execution, tracking defects, and ensuring alignment with business requirements-
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Collaborate with Product Managers, Technical Architects, and IT teams to translate business needs into scalable Salesforce solutions, ensuring best practices and compliance with security and governance standards-
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Oversee project status reporting, issue escalation, and stakeholder communication to maintain transparency and drive timely resolution-
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Manage competing priorities, balancing multiple enterprise projects concurrently while delivering accurate and high-quality results in a fast-paced environment-
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Facilitate business walkthroughs to bridge gaps between technical teams and business stakeholders, translating technical concepts into business terms and vice versa-
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Leverage Salesforce platform capabilities to optimize and automate processes, proactively identifying technical and operational improvements-
Required Skills and Experience
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6+ years of experience as a Business Analyst with a strong track record in enterprise project delivery, preferably within Quote-to-Cash domain, Revenue Lifecycle Management, and/or renewal operations-
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Exceptional verbal and written communication skills with the ability to influence leadership and facilitate negotiation among diverse stakeholders-
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Proven ability to lead and coordinate complex, cross-functional projects across global teams with minimal supervision-
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Expertise in gathering, analyzing, and documenting complex business requirements, user stories, use cases, and fit/gap analyses-
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Experience with process flow mapping and building out future state process flows-
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Experience designing and executing UAT plans, including test script development and defect management-
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Strong mentoring skills with experience supervising and guiding junior business analysts-
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Ability to balance strategic thinking with hands-on execution, working effectively in ambiguous, fast-changing environments-
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Familiarity with Agile delivery frameworks, including participation in
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Scrum ceremonies and backlog management-
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Solid organizational and multitasking capabilities with extreme attention to detail-
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Working knowledge of project management software such as Smartsheets or equivalent-
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Aptitude for quickly learning and applying new Salesforce features, platform capabilities, and industry best practices-
Preferred Skills and Experience
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Deep understanding of Salesforce Sales Cloud, CPQ, and enterprise
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Quote to Cash lifecycle processes-
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Exposure to large-scale transformational and M&A-related projects-
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Salesforce Administrator Certification a plus-
