Senior Business Analyst, Q2C Strategy and Solutions

The Salesforces Quote to Cash (QTC) Strategy & Solutions team is looking for a seasoned Senior Business Analyst to play a key role in leading strategic, complex, and high-visibility enterprise initiatives that will shape the future of Quote-to-Cash operations globally. As a strategic partner within the Global Business Strategy and Operations organization, you will drive cross-functional collaboration, deliver innovative scalable solutions, and mentor junior analysts. Your ability to confidently navigate ambiguity, influence senior leadership, and take ownership of outcomes with minimal oversight will be crucial in this role. Close partnership and real-time collaboration with US-based Subject Matter Experts (SMEs), Functional Leads, Senior Analysts, Technical Architects, and Product Managers will necessitate alignment with EST business hours. Key Responsibilities: - Lead the end-to-end requirements lifecycle for QTC projects, including eliciting, documenting, and managing detailed business, functional, and technical requirements while performing fit/gap analyses. - Own the definition and delivery of the future state vision for L2C/QTC processes, collaborating with Functional Leads and senior stakeholders to align strategy and execution. - Drive and facilitate cross-functional workshops, business process modeling, and solution design sessions to develop process maps. - Assess risk and impact of proposed changes on business processes, systems, and downstream operations, and develop mitigation strategies. - Lead change enablement and adoption planning, partnering with Training & Change Management teams. - Serve as the SME for Salesforce QTC systems and processes, providing thought leadership and best practices guidance. - Mentor and supervise junior business analysts, reviewing deliverables and fostering professional development. - Own and manage UAT efforts by creating test scripts, coordinating test execution, tracking defects, and ensuring alignment with business requirements. - Collaborate with Product Managers, Technical Architects, and IT teams to translate business needs into scalable Salesforce solutions. - Oversee project status reporting, issue escalation, and stakeholder communication to drive timely resolution. - Manage competing priorities, balancing multiple enterprise projects concurrently in a fast-paced environment. - Facilitate business walkthroughs to bridge gaps between technical teams and business stakeholders. - Leverage Salesforce platform capabilities to optimize and automate processes. Required Skills and Experience: - 6+ years of experience as a Business Analyst with a strong track record in enterprise project delivery, preferably within the Quote-to-Cash domain. - Flexibility to work in the EST time zone. - Exceptional verbal and written communication skills with the ability to influence leadership and facilitate negotiation. - Proven ability to lead complex, cross-functional projects across global teams with minimal supervision. - Expertise in gathering, analyzing, and documenting complex business requirements. - Experience with process flow mapping and UAT plans. - Strong mentoring skills and experience guiding junior business analysts. - Ability to balance strategic thinking with hands-on execution in fast-changing environments. - Familiarity with Agile delivery frameworks. - Organizational skills and attention to detail. - Working knowledge of project management software. Preferred Skills and Experience: - Deep understanding of Salesforce Sales Cloud, CPQ, and enterprise Quote to Cash lifecycle processes. - Exposure to large-scale transformational and M&A-related projects. - Salesforce Administrator Certification a plus.,