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5.0 - 7.0 years

8 - 10 Lacs

mumbai, delhi / ncr, bengaluru

Work from Office

Salesforce Service Cloud Development Design, develop, and customize Service Cloud solutions to align with business needs. Implement features like case management, knowledge base, and service console customization.Apex and Lightning Web Components (LWC) Development Develop custom functionalities using Apex programming. Build modern, responsive user interfaces with Lightning Web Components (LWC). Integration Ensure seamless data flow by integrating Salesforce Service Cloud with external systems. Collaborate with integration teams to deliver robust and scalable solutions. Custom Component Development Create custom Apex classes, triggers, and Lightning Components to extend Salesforce Service Cloud functionalities. Service Cloud Optimization Enhance system performance using code improvements and Salesforce best practices. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Posted 6 days ago

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3.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

You will be responsible for designing and validating best-in-class Conga (Apttus) CLM and CPQ solutions to meet business requirements. Your role will involve having extensive technical knowledge of product configuration management, including products, bundles, inclusion rules, recommendation rules, and constraint rules. You should also understand pricing management, including price dimensions, price rulesets, pricing callback class, and validation callback class. Hands-on experience with Apex, Visualforce, Lightning Framework (Aura and LWC), Data Loader, and Declarative Platform tools such as Flows and Lightning Builder is essential. You will support highly integrated Conga (Apttus) CPQ solutions either by extending existing functionality or building new solutions from scratch. Experience with migrating from SpringCM or other alternatives to Conga CLM is required. You will ensure that solutions are scalable, meet business requirements, drive high-quality implementation, and resolve issues efficiently. Troubleshooting complex issues to support smooth business operations is also part of your responsibilities. You will develop test scripts and execute them to support ongoing project work. Additionally, you will develop the code and master data needed to set up the configuration model. Previous experience as a Conga Techno-functional consultant working on successful software implementations related to CPQ, Quote-to-Cash, Contract Management (CLM), or Salesforce is necessary. Experience with Conga Accelerator packages, CLM configuration, Clause Library Setup, Redlining setup in Contract lifecycle management, and Approvals setup and configuration is expected. You should also have experience in handling migrations and configurations using X Author application provided by Conga. Familiarity with Apttus professional services for ticket resolution on Apttus product usage is beneficial. You should have experience with web, database, object-oriented software technologies, SDLC methodologies, and Salesforce or Force.com. A deep understanding of Product Configuration management, Pricing Management, Workflow Approval process, and other associated processes is required. Your role will involve hands-on experience in various implementation activities such as design, prototyping, development, configurations, and testing. You should be able to work in a fast-paced, dynamic environment with cross-functional teams both internally and at customer sites. Collaborating with Sales, Contract, Order Management, and Finance teams to understand current and future systems and processes is essential. Working closely with IT Architects to define and design systems will also be part of your responsibilities. Key Requirements: - 10+ years of experience in systems analysis and implementation, preferably in ERP/CRM/Quote to Cash - 5+ years of experience working with Sales teams on CRM/CPQ projects - Experience using SNOW and Jira Tools for Ticketing management and project build - 3+ years of Conga (Apttus) CLM experience, including understanding and administration of legal contracting and/or contract management systems - Apttus CPQ experience, including Product, Pricing, and Approvals setups - Conga (Apttus) CLM certification, Salesforce and CPQ certifications preferred - Advanced Salesforce administration experience required, including Profiles, Workflows, Process builder, Lightning Flows, User Management, Permission sets, Public groups, and sharing rules configuration - Familiarity with Salesforce development (APEX, Visualforce, Lightning) - Excellent communication and organization skills - Experience working in the Lightning environment - Exceptional communication and document management skills - Strong project and data management experience - Demonstrated analytical ability to understand and articulate complex requirements - Excellent written and verbal communication skills Additionally, you should be willing to work in the second shift from 2 p.m. to 11 p.m. IST.,

Posted 3 weeks ago

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6.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

The Salesforces Quote to Cash (QTC) Strategy & Solutions team is looking for a seasoned Senior Business Analyst to play a key role in leading strategic, complex, and high-visibility enterprise initiatives that will shape the future of Quote-to-Cash operations globally. As a strategic partner within the Global Business Strategy and Operations organization, you will drive cross-functional collaboration, deliver innovative scalable solutions, and mentor junior analysts. Your ability to confidently navigate ambiguity, influence senior leadership, and take ownership of outcomes with minimal oversight will be crucial in this role. Close partnership and real-time collaboration with US-based Subject Matter Experts (SMEs), Functional Leads, Senior Analysts, Technical Architects, and Product Managers will necessitate alignment with EST business hours. Key Responsibilities: - Lead the end-to-end requirements lifecycle for QTC projects, including eliciting, documenting, and managing detailed business, functional, and technical requirements while performing fit/gap analyses. - Own the definition and delivery of the future state vision for L2C/QTC processes, collaborating with Functional Leads and senior stakeholders to align strategy and execution. - Drive and facilitate cross-functional workshops, business process modeling, and solution design sessions to develop process maps. - Assess risk and impact of proposed changes on business processes, systems, and downstream operations, and develop mitigation strategies. - Lead change enablement and adoption planning, partnering with Training & Change Management teams. - Serve as the SME for Salesforce QTC systems and processes, providing thought leadership and best practices guidance. - Mentor and supervise junior business analysts, reviewing deliverables and fostering professional development. - Own and manage UAT efforts by creating test scripts, coordinating test execution, tracking defects, and ensuring alignment with business requirements. - Collaborate with Product Managers, Technical Architects, and IT teams to translate business needs into scalable Salesforce solutions. - Oversee project status reporting, issue escalation, and stakeholder communication to drive timely resolution. - Manage competing priorities, balancing multiple enterprise projects concurrently in a fast-paced environment. - Facilitate business walkthroughs to bridge gaps between technical teams and business stakeholders. - Leverage Salesforce platform capabilities to optimize and automate processes. Required Skills and Experience: - 6+ years of experience as a Business Analyst with a strong track record in enterprise project delivery, preferably within the Quote-to-Cash domain. - Flexibility to work in the EST time zone. - Exceptional verbal and written communication skills with the ability to influence leadership and facilitate negotiation. - Proven ability to lead complex, cross-functional projects across global teams with minimal supervision. - Expertise in gathering, analyzing, and documenting complex business requirements. - Experience with process flow mapping and UAT plans. - Strong mentoring skills and experience guiding junior business analysts. - Ability to balance strategic thinking with hands-on execution in fast-changing environments. - Familiarity with Agile delivery frameworks. - Organizational skills and attention to detail. - Working knowledge of project management software. Preferred Skills and Experience: - Deep understanding of Salesforce Sales Cloud, CPQ, and enterprise Quote to Cash lifecycle processes. - Exposure to large-scale transformational and M&A-related projects. - Salesforce Administrator Certification a plus.,

Posted 1 month ago

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6.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

The Finance team at Salesforce is looking for a seasoned Senior Business Analyst to join the Quote to Cash (QTC) Strategy & Solutions team. As a key member of the Global Business Strategy and Operations organization, you will play a critical role in leading strategic initiatives that will shape the future of Quote-to-Cash operations worldwide. In this role, you will be responsible for driving cross-functional collaboration, delivering innovative solutions, and mentoring junior analysts. You will work closely with senior leadership, US-based SMEs, Functional Leads, Technical Architects, and Product Managers to ensure the success of enterprise projects within the Quote-to-Cash domain. Key Responsibilities: - Lead end-to-end requirements lifecycle for QTC projects, including eliciting, documenting, and managing detailed business, functional, and technical requirements. - Define and deliver the future state vision for L2C/QTC processes in alignment with senior stakeholders. - Facilitate workshops, business process modeling, and solution design sessions to develop process maps. - Assess risks and impacts of proposed changes and develop mitigation strategies. - Drive change enablement and adoption planning by partnering with Training & Change Management teams. - Serve as the subject matter expert for Salesforce QTC systems and processes. - Mentor and supervise junior business analysts, overseeing UAT efforts, and collaborating with cross-functional teams to translate business needs into scalable solutions. - Manage project status reporting, issue escalation, and stakeholder communication. - Facilitate business walkthroughs to bridge gaps between technical teams and business stakeholders. - Leverage Salesforce platform capabilities to optimize and automate processes. Required Skills And Experience: - 6+ years of experience as a Business Analyst in enterprise project delivery, preferably within Quote-to-Cash domain. - Strong communication skills with the ability to influence leadership and facilitate negotiation. - Proven ability to lead complex, cross-functional projects across global teams. - Expertise in gathering, analyzing, and documenting complex business requirements. - Experience with process flow mapping, UAT planning, and defect management. - Strong mentoring skills with experience supervising junior business analysts. - Ability to balance strategic thinking with hands-on execution in fast-changing environments. - Familiarity with Agile delivery frameworks and project management software. - Aptitude for quickly learning and applying new Salesforce features and platform capabilities. Preferred Skills And Experience: - Deep understanding of Salesforce Sales Cloud, CPQ, and enterprise Quote to Cash lifecycle processes. - Exposure to large-scale transformational and M&A-related projects. - Salesforce Administrator Certification is a plus. If you believe you have what it takes to drive strategic initiatives and shape the future of Quote-to-Cash operations at Salesforce, we encourage you to apply for this exciting opportunity. Your expertise and leadership will play a crucial role in driving innovation and success within our organization.,

Posted 1 month ago

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5.0 - 9.0 years

0 Lacs

haryana

On-site

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. We are seeking a dynamic and detail-oriented Manager, Revenue Operations to join our growing Rev Ops team in India. This role will serve as a critical leadership layer between the Director and the frontline team, ensuring operational excellence, enhanced accountability, and improved scalability across key workflows. The ideal candidate will manage contract error resolution, query management through Spot Help, and lead future strategic initiatives such as the India-side expansion of the Deal Hub function (our evolving Deal Desk model). **In This Role, You Will:** Team Management & Operational Leadership - Lead and coach a team responsible for managing the contract erroneous resolution process, including identifying root causes, coordinating with cross-functional teams, and ensuring timely corrections - Oversee Spot Help (query management), ensuring timely and accurate responses to field-facing queries, SLA adherence, and continuous improvement in the quality of support - Drive accountability, performance reviews, and a culture of ownership and collaboration within the team Deal Hub Rollout & Scaling - Act as the India anchor for the Deal Hub, starting with Enterprise segment support - Partner with the U.S.-based Deal Hub lead to define processes and ensure effective handoffs - Support the expansion of the Deal Hub function across Commercial and Hospitality Cloud segments Process Improvement & Strategic Execution - Optimize operational workflows for error correction, ticketing, and contract lifecycle management - Support standardization, automation, and data hygiene across all owned processes - Document best practices and implement performance metrics to drive scale and maturity Stakeholder Management & Escalation Support - Serve as a key liaison between Sales, Legal, Finance, and internal support teams to resolve exceptions and ensure process alignment - Manage high-impact escalations related to contract data, overages, usage, and support responses - Proactively identify and remove bottlenecks affecting service delivery Succession Planning & Business Continuity - Act as a strategic backup for other sales operations functions like territory management - Help develop future leaders and ensure cross-training for operational continuity **Must-Have Skills:** - Strong operational and analytical thinking with a proven track record of managing complex workflows - Excellent people management and coaching capabilities - Experience in stakeholder management across sales, finance, or legal operations **Good-to-Have Skills:** - Prior experience in deal desk, quote-to-cash, or commercial operations - Proficiency with Salesforce, Excel/Google Sheets, and support tools like Jira or Zendesk **Strategic Placement Of This Role:** With Revenue Operations evolving rapidly to support strategic, data-driven, and high-touch initiatives, this role is essential to bridge the leadership gap, improve execution quality, and ensure the successful rollout of programs like the Deal Hub. The Manager, Rev Ops will stabilize core processes like contract correction and Spot Help while playing a key role in building a scalable, future-ready Sales Operations team in India.,

Posted 1 month ago

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4.0 - 8.0 years

0 Lacs

chandigarh

On-site

Senior Zuora Developer-Offshore2 Job Title: Senior Zuora Developer Location: Offshore No of Positions: 2 Job Summary Key Responsibilities Lead the implementation of Quote-to-Cash, CPQ, and Billing systems, ensuring alignment with industry best practices. Configure Zuora Billing, Subscription Management, and finance settings to optimize performance and accuracy. Integrate Zuora with ERP systems like Salesforce, NetSuite, SAP, Oracle, Vertex, and Avalara for seamless data flow. Act as a Subject Matter Expert (SME) on Subscription Business Models and Consumption-Based Billing strategies. Collaborate with cross-functional teams and consulting partners to deliver scalable and robust solutions. Provide technical guidance, troubleshooting, and support to ensure high availability and reliability of Zuora implementations. Qualifications Certification: Certified Zuora Administrator and other relevant technical certifications. Experience: 5+ years of technical experience, with 4+ years specifically in Zuora Billing and Subscription Management. Proven track record in implementing Quote-to-Cash, CPQ, and Billing systems for enterprise clients. Demonstrated ability to manage complex workflows, configurations, and integrations in Zuora. Previous experience working with consulting partners is highly desirable.,

Posted 1 month ago

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