The position of Customer Service & Delivery Management Associate at an EdTech Company in Chennai requires someone with a background in Learning & Development (L&D) and fluency in Tamil. As a trailblazer in the EdTech space, our client focuses on providing innovative learning experience platforms and end-to-end solutions to large IT services organizations. The primary goal is to help these organizations develop strategic tech skills aligned with their business demands. The dedicated team of Customer Success Managers ensures exceptional learning solutions and consultative thought partnership to deliver a seamless learning experience for customers. As the Customer Service & Delivery Management Associate, you will be responsible for overseeing the Customer Success Management BU, fostering a culture of collaboration and high performance. Your role will involve developing and implementing strategies to enhance customer engagement and satisfaction. You will serve as the primary point of contact for key clients, building strong relationships to understand their needs and challenges. Analyzing customer feedback and service metrics will be crucial to identifying areas for improvement and innovation. Collaboration with cross-functional teams to align customer service initiatives with company goals is essential. Providing training, mentorship, and support to the CSM team will ensure their professional development and effectiveness. Monitoring industry trends and best practices to keep the customer service approach competitive and relevant is also part of the role. Building strong stakeholder relationships and engaging in cross-selling learning services will be key responsibilities. To qualify for this position, you should have a Bachelor's degree in Business, Management, or a related field. Proven experience in customer service management, preferably in the EdTech or IT services sector, is required. Strong leadership skills with the ability to inspire and motivate a diverse team are essential. Excellent communication and interpersonal skills, along with a customer-centric mindset, will help you succeed in this role. Analytical thinking and the ability to use data to drive decisions are important. Familiarity with customer service software and CRM tools is desirable. Good communication skills in both English and Tamil are a must for the Chennai location. In return, our client offers a competitive salary, a collaborative and innovative work environment, opportunities for professional growth and development, and the chance to make a meaningful impact in the EdTech sector. To apply for this position, please submit your resume and a cover letter in MS-Word Format outlining your qualifications to sushil@ifocalsolutions.com. Please include "Customer Success & Delivery Management Associate" in the subject line. When applying, kindly provide the following details: - Current CTC - Expected CTC - Current Location - Notice Period - Willing to Relocate: Y/N,
Job Title: BT Sr manager (Salesforce Billing Specialist) Location: Bangalore (Hybrid Mode - Good overlap with US PST morning hours) Office Address: Garuda BHIVE Workspace BTM Layout Campus, WJ88+69V BMTC Complex, Outer Ring Rd, Old Madiwala, Kuvempu Nagar, BTM 2nd Stage, BTM Layout, Bengaluru, Karnataka – 560076 Experience: 10+ Years Employment Type: Full-time We are looking for below mentioned professionals for one of clients, request you to share your updated resume in a MS-Word format to sushil@ifocalsolutions.com and let us know the below mentioned info:- Your Current CTC: Expected CTC: Notice Period: Current Location: Willing to relocate if outstation: (Yes/No) About the Role: We are looking for a highly experienced Salesforce Billing Specialist / Lead who possesses deep technical and functional expertise in Salesforce Billing and related SaaS-based financial operations. The ideal candidate will lead end-to-end Salesforce Billing implementations, ensuring accurate integration with financial systems and seamless delivery of business-critical billing processes. Key Responsibilities: Lead and manage end-to-end Salesforce Billing projects — from requirements gathering and solution design to deployment and post-production support. Configure and customize Salesforce Billing functionality including pricing models, product catalog setup, invoicing, payments, and revenue recognition. Collaborate with business stakeholders, finance, and engineering teams to define and streamline billing and revenue workflows. Integrate Salesforce Billing with external systems such as Contracts, Payments, Tax, Financials, and Product Usage. Ensure compliance with Salesforce security, data privacy, and governance standards. Work in an agile environment, managing deliverables using tools such as Jira. Provide technical leadership, mentorship, and best practices to the development team. Partner with finance and operations teams to enhance automation, reporting, and analytics related to billing. Required Qualifications: Bachelor’s degree in Computer Science, Information Systems, or a related field. 10+ years of hands-on experience on the Salesforce platform, with deep expertise in Salesforce Billing. Proven knowledge of SaaS usage-based billing concepts – pricing, product catalogs, invoicing, payments, and revenue recognition. Strong understanding of Salesforce customization (objects, workflows, triggers, integrations). Experience in integration architecture across Contracts, Billing, Financials, and Payments. Proficiency in Salesforce security, data privacy, and governance standards. Experience using Business Process Management tools such as Jira. Exposure to Workday ERP or other financial systems is an added advantage. Preferred Certifications: Salesforce Certified Billing Specialist Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) Leadership & Soft Skills: Demonstrated experience leading cross-functional teams and managing project delivery. Excellent communication skills — ability to translate complex technical details into business-friendly language. Strong analytical, problem-solving, and decision-making capabilities. Ability to thrive in a fast-paced and dynamic work environment. Why Join Us: Opportunity to work on cutting-edge Salesforce Billing solutions. Collaborative work culture with experienced Salesforce professionals. Competitive compensation and benefits, including medical coverage.
As a BT Sr Manager specializing in Salesforce Billing, you will be responsible for leading end-to-end Salesforce Billing projects, ensuring seamless integration with financial systems and efficient delivery of billing processes. Your role will involve collaborating with various stakeholders to streamline billing workflows, ensuring compliance with Salesforce standards, and providing technical leadership to the development team. Additionally, you will work towards enhancing automation, reporting, and analytics related to billing processes. **Key Responsibilities:** - Lead and manage end-to-end Salesforce Billing projects, from requirements gathering to post-production support. - Collaborate with business stakeholders, finance, and engineering teams to define and improve billing and revenue workflows. - Ensure compliance with Salesforce security, data privacy, and governance standards. - Utilize tools like Jira to manage deliverables in an agile environment. - Provide technical leadership, mentorship, and best practices to the development team. - Partner with finance and operations teams to enhance automation, reporting, and analytics related to billing. **Required Qualifications:** - Bachelor's degree in Computer Science, Information Systems, or a related field. - 10+ years of hands-on experience on the Salesforce platform, with a focus on Salesforce Billing. - Strong understanding of Salesforce customization, including objects, workflows, triggers, and integrations. - Proficiency in Salesforce security, data privacy, and governance standards. - Experience with Business Process Management tools like Jira. - Exposure to Workday ERP or other financial systems is an added advantage. **Preferred Certifications:** - Salesforce Certified Billing Specialist - Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) In this role, you will need to demonstrate leadership skills in leading cross-functional teams, excellent communication skills to translate technical details into business language, strong analytical and problem-solving capabilities, and the ability to thrive in a fast-paced work environment. If you join us, you will have the opportunity to work on cutting-edge Salesforce Billing solutions in a collaborative work culture with experienced Salesforce professionals. We offer competitive compensation and benefits, including medical coverage.,