Senior Business Analyst

As a Senior Business Analyst specializing in CRM at Cedar Management Consulting in Mumbai, you will play a crucial role in driving CRM strategy and leading functional teams across large-scale transformation programs in the banking domain. Your responsibilities will include: - Leading functional analysis and requirement gathering for CRM initiatives in the banking sector. - Acting as a liaison between business stakeholders and technical teams to ensure solution alignment. - Defining and documenting business processes, functional specifications, and user stories. - Driving CRM roadmap planning, solution design, and functional testing. - Conducting workshops, stakeholder interviews, and gap analysis sessions. - Providing leadership to junior BAs and functional consultants. - Ensuring compliance with regulatory and data governance standards in CRM implementations. You should have: Technical competencies: - Strong understanding of the BFSI industry. - Good appreciation of both traditional and emerging financial technology areas. - Hands-on experience with CRM platforms such as MS Dynamics CRM, Oracle CX, or similar. Soft skills: - Excellent communication and inter-personal skills. - Strong global orientation with an excitement to interact with Cedar and IBSI's multi-cultural teams. - Execution and solution-focused mindset. - Highly organized and detail-oriented approach. - Good problem-solving skills. - Ability to multi-task across activities with different teams. Qualifications and relevant experience: - 10+ years of experience in business analysis and functional leadership roles. - Strong domain knowledge in banking and financial services. - Proven ability to lead cross-functional teams and manage client relationships. - Excellent analytical, documentation, and communication skills. - Familiarity with Agile and Waterfall methodologies. If you are interested and possess the relevant experience, please share your CV with Sumit.raisinghani@cedar-consulting.com.,