Program Manager | CRM

As a Program Manager | CRM at Cedar Management Consulting in Mumbai, you will be responsible for leading and driving large-scale CRM transformation programs for banking clients. Cedar Management Consulting is a global boutique firm with a strong focus on strategy, process, strategic human capital, and business technology in the financial services sector. Your role will involve managing stakeholder expectations, project governance, and cross-functional teams across geographies. You will drive CRM solution design, rollout strategy, change management initiatives, and ensure seamless integration with banking systems. Monitoring project KPIs, budgets, and risk mitigation plans will be crucial, along with providing thought leadership and contributing to CRM practice development. To excel in this role, you should have at least 10 years of experience in IT program management, with a specific focus on CRM solutions. A proven track record of MS Dynamics CRM or Oracle CX rollouts in the banking domain is essential. Strong understanding of banking processes, customer lifecycle management, and regulatory compliance is required, along with excellent stakeholder management, communication, and leadership skills. Certifications such as PMP, Prince2, or Agile would be advantageous. You should possess a strong understanding of the BFSI industry, appreciate traditional and emerging financial technology areas, and have experience working in a consulting environment or managing multi-country CRM implementations. Demonstrated ability to lead diverse, high-performing teams is essential. Soft skills including excellent communication, interpersonal skills, global orientation, execution focus, organization, problem-solving, and multitasking abilities will be key to success in this role. If you are an energetic leader who thrives in a fast-paced, client-facing environment and meets the qualifications mentioned, please share your CV with Sumit.raisinghani@cedar-consulting.com.,