Senior Associate - Quality||Excellent Communication _ Immediate joiner _ 1-3 Years experience

You will be responsible for completing daily quality checks as per the process requirement and meeting the monthly sampling numbers for voice and non-voice processes. You are required to document quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for the errors identified is a crucial part of your role. Completing Root Cause Analysis (RCA) for all errors identified and creating Error analysis/RCA Report within the defined timeline are essential tasks. Ensuring that the Quality Assurance (QA) process adheres to ISO guidelines is a key responsibility. It is also expected that you identify improvement areas for staff and share them with the Assistant Manager Quality. Your participation in all development and quality trainings identified for Quality Analyst/ Lead Quality Analyst is mandatory. Proficiency in MS Office applications such as Excel, PowerPoint, Word, etc., is necessary for this role. The ideal candidate should hold a Graduate/Post Graduate degree with at least 1 year of overall work experience. Preferred experience in General Insurance or service industry in the quality domain is an advantage. Excellent communication skills, both written and verbal, are required. Working knowledge of Excel & PowerPoint is essential. Candidates from all verticals are welcome to apply, with quality experience being an added advantage.,