17 Quality Scores Jobs

Role Overview: As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your main responsibility will be to provide adequate and quick resolution to all escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments at GRD. You will ensure adherence to grievances redressal policy and processes, monitor their implementation, and take corrective action when necessary. Your role will also involve reviewing auditors" comments on the implementation of customer service and grievance redressal policies, submitting the RCA with an action plan, participating in initiatives to reduce customer complaint escalations, and ensurin...

As an Ads Intern at Brand Monkey, a fast-growing digital marketing agency, you will be responsible for assisting in setting up and optimizing paid campaigns across various platforms such as Google Ads, Facebook, Instagram, and others. Your key responsibilities will include conducting keyword research, audience targeting, and competitor analysis. You will also be monitoring campaign performance, generating performance reports, and supporting in A/B testing of ad copies and creatives. Additionally, you will work towards improving CTR, quality scores, and conversions through strategic optimizations. Collaboration with the creative team for visuals and ad copy will be essential for this role. Qu...

As an Ads Intern at Brand Monkey, a fast-growing digital marketing agency, your role will involve assisting in setting up and optimizing paid campaigns across various platforms such as Google Ads, Facebook, and Instagram. You will be responsible for conducting keyword research, audience targeting, and competitor analysis. Monitoring campaign performance, generating performance reports, and supporting A/B testing of ad copies and creatives will also be part of your key responsibilities. Additionally, you will help improve CTR, quality scores, and conversions through strategic optimizations and collaborate with the creative team for visuals and ad copy. Qualifications Required: - Basic underst...

Launching and optimizing pay-per-click campaigns on Facebook / Instagram / Linkedin / Google / Youtube and other digital platform for a range of clients. Create and manage keyword lists, audiences and placement targeting for Search, Display and Remarketing campaigns. Optimise Ad campaigns, including bid management, audiences, ad groups, quality scores and other major metrics. Analyze, track and optimize on an ongoing activities basis effective benchmarks for measuring the campaigns performance Studying & forecasting market needs, planning & executing product launches and campaigns. Help create PPC strategies including keyword research and analysis Generate weekly and monthly client reporting...

As a Quality Analyst - Team Lead at IBST LABS in Mumbai, your role will involve leading quality analysis processes, facilitating team communication, managing financial aspects, conducting research, and leveraging analytical skills to optimize operational efficiency. Key Responsibilities: - Minimum 1 year of experience as a TL (on paper) - Proficient in International Voice Process - Skilled in people management and Excel - Experience in managing attrition, shrinkage, CSAT, AHT, NPS & more - Strong communication, leadership, and adaptability skills - Lead and motivate your team to achieve operational KPIs - Drive process enhancements and ensure client satisfaction - Monitor performance, offer ...

Role Overview: You will be responsible for managing the daily activities of a team and ensuring the achievement of all system, team, and individual Customer Service goals and standards. Your role will involve managing key performance indicators, maintaining complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities. Additionally, you will be in charge of administrative aspects including reporting and driving process enhancements. Key Responsibilities: - Management of daily activities of a team - Experience in Data Analyst experience - Ensuring achievement of all system, team, and individual Customer Service goals and standards - Managing key p...

The Ads Intern position at Brand Monkey is a full-time onsite internship opportunity located in Noida Sector 62 for a duration of 6 months. This role offers a stipend ranging from 5,000 to 10,000 per month and requires a mandatory laptop. Brand Monkey is a rapidly growing digital marketing agency that emphasizes performance, creativity, and achieving results for clients. As a PPC Intern, you will have the chance to work closely with our team and gain practical experience in the field of performance marketing. Your key responsibilities as an Ads Intern will include assisting in the setup and optimization of paid campaigns on various platforms such as Google Ads, Facebook, and Instagram. You w...

As a Team Leader for the Select Service department, you will play a crucial role in managing the team responsible for post-sales experience and membership renewal of our personalized customers. Your primary responsibilities will include overseeing the post-sales service of premium members, mentoring and developing the team, and effectively managing shift operations. To excel in this role, you must demonstrate proactive leadership, patience, and the ability to thrive in a high-pressure environment. A successful Team Leader is one who possesses in-depth product knowledge, exceptional communication skills, strong problem-solving abilities, and a dedication to providing top-notch customer servic...

As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your primary responsibility will be to provide timely and satisfactory resolutions to escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments. You will ensure strict adherence to grievance redressal policies and processes while monitoring their implementation and taking corrective actions as necessary. It will be your duty to review auditor comments on customer service and grievance redressal policy implementation, taking corrective measures where needed and evaluating complaints to submit Root Cause Analysis reports along with action plans. Your role wi...

Full-Time Onsite Internship: Ads Intern Location: Onsite (Noida Sector 62) Duration: 6 Months Stipend: 5,000 - 10,000/month Laptop: Mandatory About Brand Monkey: Brand Monkey is a rapidly growing digital marketing agency that is dedicated to achieving performance, creativity, and results. Our primary focus is on assisting brands in expanding their online presence through intelligent strategies, compelling content, and high-converting campaigns. We are currently seeking a dedicated PPC Intern to join our team onsite, providing an opportunity to gain practical experience in the field of performance marketing. Role: Ads Intern (Full-Time, Onsite) Key Responsibilities: - Assist in the setup and ...

Key Responsibilities: Handle inbound and outbound calls to/from insurance companies and patients in the US. Work on various aspects of RCM like eligibility verification, claim status inquiry, prior authorization, and denial management. Accurately document call details and update patient or claim records in internal systems. Follow HIPAA compliance and maintain the confidentiality of patient information. Coordinate with internal teams to resolve issues related to claims or billing. Meet KPIs including AHT (Average Handling Time) , FCR (First Call Resolution) , and Quality Scores . Stay updated with US healthcare guidelines, insurance terminologies, and payer policies. Requirements: Education:...

A Quality Analyst is responsible for ensuring that the service and processes of an organization meet specified Quality standards. You will be developing and implementing Quality Control Procedures, auditing calls, and conducting complete analysis of service requests. Providing One-O-One Feedback with agents based on audits, you will work with the team to develop the overall process improvement strategy and quality plan. Highlighting issues as per the quality parameters and sharing daily reports and Quality Scores with the team will be part of your responsibilities. You will also participate in internal and external calibration sessions with Quality/Operations to ensure quality standards are ...

Google AdWords Campaigns, SEM, PPC, ROI, Landing Pages, SEM, Budget, Quality scores, keyword research & competitive analysis, paid search campaigns, leads, conversions, campaign performance metrics, target based leads. US - B2B exp.

Google AdWords Campaigns, SEM, PPC, ROI, Landing Pages, SEM, Budget, Quality scores, keyword research & competitive analysis, paid search campaigns, leads, conversions, campaign performance metrics, target based leads. US - B2B exp.

Google AdWords Campaigns, SEM, PPC, ROI, Landing Pages, SEM, Budget, Quality scores, keyword research & competitive analysis, paid search campaigns, leads, conversions, campaign performance metrics, target based leads. US - B2B exp.

You will be responsible for completing daily quality checks as per the process requirement and meeting the monthly sampling numbers for voice and non-voice processes. You are required to document quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for the errors identified is a crucial part of your role. Completing Root Cause Analysis (RCA) for all errors identified and creating Error analysis/RCA Report within the defined timeline are essential tasks. Ensuring that the Quality Assurance (QA) process adheres to ISO guidelines is a key responsibility. It is also expected that you identify improvement areas for staff and sha...

The role requires you to complete daily quality checks as per the process requirements and meet the monthly sampling numbers for both voice and non-voice processes. You will be responsible for documenting quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for identified errors and completing Root Cause Analysis (RCA) for all errors are key aspects of the role. You will be expected to create Error Analysis/RCA Reports within defined timelines and ensure that the QA process adheres to ISO guidelines. Identifying areas of improvement for staff and sharing them with the Assistant Manager Quality will be part of your responsib...