11 Quality Scores Jobs

The Ads Intern position at Brand Monkey is a full-time onsite internship opportunity located in Noida Sector 62 for a duration of 6 months. This role offers a stipend ranging from 5,000 to 10,000 per month and requires a mandatory laptop. Brand Monkey is a rapidly growing digital marketing agency that emphasizes performance, creativity, and achieving results for clients. As a PPC Intern, you will have the chance to work closely with our team and gain practical experience in the field of performance marketing. Your key responsibilities as an Ads Intern will include assisting in the setup and optimization of paid campaigns on various platforms such as Google Ads, Facebook, and Instagram. You will be involved in tasks like conducting keyword research, audience targeting, competitor analysis, monitoring campaign performance, generating performance reports, A/B testing of ad copies and creatives, and implementing strategic optimizations to improve CTR, quality scores, and conversions. Collaboration with the creative team for visuals and ad copy will also be a part of your role. To excel in this role, you should have a basic understanding of Ads, Google Ads, and Meta Ads, along with strong analytical and problem-solving skills. An eagerness to learn and grow in the field of performance marketing, good communication, and teamwork abilities are essential. Additionally, having your personal laptop and the availability to work full-time onsite for 6 months are prerequisites for this position. As an intern at Brand Monkey, you will benefit from perks such as an Internship Certificate, a Letter of Recommendation based on your performance, real exposure to live ad campaigns, learning opportunities from experienced digital marketers, and a fun and collaborative office environment. To apply for this role, please share your CV via email at aditi@brandmonkey.in or contact 8279835650.,

As a Team Leader for the Select Service department, you will play a crucial role in managing the team responsible for post-sales experience and membership renewal of our personalized customers. Your primary responsibilities will include overseeing the post-sales service of premium members, mentoring and developing the team, and effectively managing shift operations. To excel in this role, you must demonstrate proactive leadership, patience, and the ability to thrive in a high-pressure environment. A successful Team Leader is one who possesses in-depth product knowledge, exceptional communication skills, strong problem-solving abilities, and a dedication to providing top-notch customer service. Your duties will involve managing operational metrics such as CSAT, AHT, shrinkage, quality scores, maintaining SLA adherence, and managing attrition. You will be tasked with handling escalation calls from customers, tracking customer satisfaction levels, and ensuring timely resolution of complaints. Building strong relationships with your team and stakeholders, as well as implementing strategies to reduce attrition rates, will be key aspects of your role. Additionally, you will be responsible for enhancing work processes to improve customer interactions and continuously monitoring performance metrics to achieve set objectives. In order to be successful in this position, you should have a minimum of 3 years of experience honing the aforementioned skills, preferably in a tele-marketing role. Proficiency in effective objection handling, keen attention to detail, strong organizational skills, and a Bachelor's Degree are essential requirements for this role. You should be adept at identifying training needs of agents and collaborating with various departments such as IT, HR, Training, and Quality to enhance team performance and operational efficiency. Your ability to drive constant performance achievements in Contact Centre operations will be critical to your success in this role.,

As a Regulatory Escalation Officer in the Grievance Redressal department of Customer Service, your primary responsibility will be to provide timely and satisfactory resolutions to escalated complaints from regulatory bodies, senior managers, nodal offices, and internal departments. You will ensure strict adherence to grievance redressal policies and processes while monitoring their implementation and taking corrective actions as necessary. It will be your duty to review auditor comments on customer service and grievance redressal policy implementation, taking corrective measures where needed and evaluating complaints to submit Root Cause Analysis reports along with action plans. Your role will also involve participating in initiatives aimed at reducing customer complaint escalations, ensuring the quality and adequacy of complaint resolutions, meeting deliverables promptly, and addressing all regulatory queries to the satisfaction of regulators. Moreover, you will be expected to handle customer queries with empathy, active listening, courtesy, politeness, and helpfulness, while demonstrating proactive behaviors like taking initiative, accountability, and upholding organizational values. Your ability to create a superior customer experience will be reflected through customer satisfaction and quality scores. Collaboration with various departments, effective follow-ups, and influencing faster resolutions will be crucial aspects of your role. Additionally, you will play a secondary role in identifying units responsible for escalations, conducting RCAs, suggesting process improvements, and collaborating with internal and external stakeholders. Key success in this role will be determined by your strong communication skills, both written and verbal, active listening abilities, clear articulation of messages and information, familiarity with customer relationship management systems, customer-centric approach, adaptability to various personality types, effective multitasking and time management skills, willingness to work flexible schedules as needed, and possessing basic mathematical and computational abilities.,

Full-Time Onsite Internship: Ads Intern Location: Onsite (Noida Sector 62) Duration: 6 Months Stipend: 5,000 - 10,000/month Laptop: Mandatory About Brand Monkey: Brand Monkey is a rapidly growing digital marketing agency that is dedicated to achieving performance, creativity, and results. Our primary focus is on assisting brands in expanding their online presence through intelligent strategies, compelling content, and high-converting campaigns. We are currently seeking a dedicated PPC Intern to join our team onsite, providing an opportunity to gain practical experience in the field of performance marketing. Role: Ads Intern (Full-Time, Onsite) Key Responsibilities: - Assist in the setup and optimization of paid campaigns on various platforms such as Google Ads, Facebook, and Instagram. - Conduct thorough keyword research, audience targeting, and competitor analysis. - Monitor the performance of campaigns and contribute to the generation of performance reports. - Support A/B testing of ad copies and creatives for continuous improvement. - Work towards enhancing click-through rates (CTR), quality scores, and conversions through strategic optimizations. - Collaborate effectively with the creative team for visuals and ad copy development. Requirements: - Basic knowledge of Ads, Google Ads, and Meta Ads. - Strong analytical and problem-solving capabilities. - Demonstrated eagerness to learn and develop skills in the realm of performance marketing. - Excellent communication and teamwork skills. - Possession of a personal laptop for work purposes. - Availability to work full-time onsite for a duration of 6 months. Perks: - Internship Certificate. - Letter of Recommendation (performance-based). - Hands-on experience with live ad campaigns. - Learning opportunities from experienced digital marketers. - Enjoy a fun and collaborative office environment. To apply, please share your CV via Email - aditi@brandmonkey.in or contact 8279835650.,

Key Responsibilities: Handle inbound and outbound calls to/from insurance companies and patients in the US. Work on various aspects of RCM like eligibility verification, claim status inquiry, prior authorization, and denial management. Accurately document call details and update patient or claim records in internal systems. Follow HIPAA compliance and maintain the confidentiality of patient information. Coordinate with internal teams to resolve issues related to claims or billing. Meet KPIs including AHT (Average Handling Time) , FCR (First Call Resolution) , and Quality Scores . Stay updated with US healthcare guidelines, insurance terminologies, and payer policies. Requirements: Education: Any graduate (life sciences or healthcare background preferred). Experience: 6 months to 2 years in US healthcare voice process (AR Calling, Claims Processing, etc.). Freshers with excellent communication skills can apply. Excellent verbal communication skills in English (neutral or US accent preferred). Knowledge of medical billing terminologies , ICD/CPT codes , or EOBs is a plus. Comfortable working night shifts and in a performance-driven environment. Strong problem-solving and data entry skills.

A Quality Analyst is responsible for ensuring that the service and processes of an organization meet specified Quality standards. You will be developing and implementing Quality Control Procedures, auditing calls, and conducting complete analysis of service requests. Providing One-O-One Feedback with agents based on audits, you will work with the team to develop the overall process improvement strategy and quality plan. Highlighting issues as per the quality parameters and sharing daily reports and Quality Scores with the team will be part of your responsibilities. You will also participate in internal and external calibration sessions with Quality/Operations to ensure quality standards are met. The ideal candidate for this role should have excellent communication skills in Bengali (both written and verbal) as a foremost priority. Prior experience in BPO voice process and fair writing and communication skills in English are desirable qualifications. Requirements for this role include a strong attention to detail, experience with Quality control methodologies, and excellent analytical and problem-solving skills. This is a Full-time job with a day shift schedule. The preferred age limit for this position is between 18 to 30 years. The minimum qualification criteria include being a Graduate and flexible to work in the General Shift. Joining immediately is preferred. The job location is Kolkata, West Bengal, so reliable commute or planning to relocate before starting work is required. A total of 2 years of work experience is preferred for this role. Bachelor's degree is preferred for education qualification.,

Google AdWords Campaigns, SEM, PPC, ROI, Landing Pages, SEM, Budget, Quality scores, keyword research & competitive analysis, paid search campaigns, leads, conversions, campaign performance metrics, target based leads. US - B2B exp.

Google AdWords Campaigns, SEM, PPC, ROI, Landing Pages, SEM, Budget, Quality scores, keyword research & competitive analysis, paid search campaigns, leads, conversions, campaign performance metrics, target based leads. US - B2B exp.

Google AdWords Campaigns, SEM, PPC, ROI, Landing Pages, SEM, Budget, Quality scores, keyword research & competitive analysis, paid search campaigns, leads, conversions, campaign performance metrics, target based leads. US - B2B exp.

You will be responsible for completing daily quality checks as per the process requirement and meeting the monthly sampling numbers for voice and non-voice processes. You are required to document quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for the errors identified is a crucial part of your role. Completing Root Cause Analysis (RCA) for all errors identified and creating Error analysis/RCA Report within the defined timeline are essential tasks. Ensuring that the Quality Assurance (QA) process adheres to ISO guidelines is a key responsibility. It is also expected that you identify improvement areas for staff and share them with the Assistant Manager Quality. Your participation in all development and quality trainings identified for Quality Analyst/ Lead Quality Analyst is mandatory. Proficiency in MS Office applications such as Excel, PowerPoint, Word, etc., is necessary for this role. The ideal candidate should hold a Graduate/Post Graduate degree with at least 1 year of overall work experience. Preferred experience in General Insurance or service industry in the quality domain is an advantage. Excellent communication skills, both written and verbal, are required. Working knowledge of Excel & PowerPoint is essential. Candidates from all verticals are welcome to apply, with quality experience being an added advantage.,

The role requires you to complete daily quality checks as per the process requirements and meet the monthly sampling numbers for both voice and non-voice processes. You will be responsible for documenting quality scores, specific observations, feedback, and comments in the monitoring form. Providing timely feedback to agents for identified errors and completing Root Cause Analysis (RCA) for all errors are key aspects of the role. You will be expected to create Error Analysis/RCA Reports within defined timelines and ensure that the QA process adheres to ISO guidelines. Identifying areas of improvement for staff and sharing them with the Assistant Manager Quality will be part of your responsibilities. Attending development and quality trainings designated for Quality Analyst/Lead Quality Analyst is also essential. Proficiency in MS Office applications like Excel, PowerPoint, and Word is required. The ideal candidate should hold a Graduate/Post Graduate degree with at least 1 year of overall work experience. Previous experience in the General Insurance or service industry in the quality domain will be preferred. Excellent written and verbal communication skills are essential, along with a working knowledge of Excel and PowerPoint. Candidates with operations background are encouraged to apply, as quality experience is considered an added advantage. This position is open to candidates from all verticals, emphasizing that quality experience will be beneficial.,