US Healthcare

Axis Services

0 - 1 years

2 - 4 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

AHT FCR (First Call Resolution) Quality Scores Denial Management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound calls to/from insurance companies and patients in the US.
Work on various aspects of
RCM
like eligibility verification, claim status inquiry, prior authorization, and denial management.
Accurately document call details and update patient or claim records in internal systems.
Follow HIPAA compliance and maintain the confidentiality of patient information.
Coordinate with internal teams to resolve issues related to claims or billing.
Meet KPIs including
AHT (Average Handling Time)
,
FCR (First Call Resolution)
, and
Quality Scores
.
Stay updated with US healthcare guidelines, insurance terminologies, and payer policies.

Requirements:

Education: Any graduate (life sciences or healthcare background preferred).
Experience: 6 months to 2 years in
US healthcare voice process
(AR Calling, Claims Processing, etc.). Freshers with excellent communication skills can apply.
Excellent verbal communication skills in English (neutral or US accent preferred).
Knowledge of
medical billing terminologies
,
ICD/CPT codes
, or
EOBs
is a plus.
Comfortable working night shifts and in a performance-driven environment.
Strong problem-solving and data entry skills.

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