Senior Associate

Job Description

Internal Firm Services Industry/Sector Management Level Senior Associate & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle. . \ & Summary PwC is seeking a highly skilled and dedicated Salesforce/Marketing Cloud Operations Support Engineer to join our dynamic team. The successful candidate will play a critical role in ensuring the seamless functioning and optimization of our Salesforce Marketing Cloud and other Salesforcerelated operations, focusing on administration and cloud integrations. Marketing Cloud Experience Experience with Marketing Cloud administration, MC connect, Single Sign On for Marketing Cloud, Data extension configurations, Integrations setup/configuration, Business unit and roles administration, Journey builders setup, etc. Marketing Cloud integrations setup/configuration, API management, Marketing Cloud email setup/management, external integrations, etc. Marketing Cloud Interaction studio configuration skills Datorama (Marketing Cloud Intelligence) familiarity OneTrust Consent Management and other Marketing tools OneTrust administration Integration configurations / Layered integration support Cross app integrations support with Salesforce, Adobe, Marketing Cloud, etc. Ability to configure/support integrations with Adobe, exception handling. Salesforce Administration Understanding and experience with general salesforce setup and configuration such as workflows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc. High level understanding of environment maintenance tasks such as managing admin access, managing sandboxes, Single Sign On, Certificate & Key Management, License Management etc. Experience working with integrations setup and service account administration and integrations support. Understanding of the tasks required to complete full copy sandbox refreshes and the potential pre and post refresh tasks to be completed based on the usage of the sandbox (testing, training, code deployment etc.) Proficient in the use of Data Loader & Workbench tools (data manipulation experience) Reports and dashboards development and management experience Monitoring Version Control and Build/Deployment Tools (a plus, but optional) Exposure to Apex, Aura and LWC development Release Management experience or familiarity using Salesforce DX, GIT, Azure DevOps (formerly VSTS) (or any devops tool), Visual Code Editor, etc. Understand management of source code for branch and merge strategy Experience with SFDC CLI / change set deployments Some Infrastructure / database side experience, network protocols, monitoring (with or without datadog), etc. Any scripting experience (like python) or other Salesforce products like CRM Analytics or Mulesoft is a plus. Mandatory skill sets Salesforce, Sales Marketing Cloud, Salesforce administration, cloud integrations, Preferred skill sets Strong time management skills and documentation skills Monitoring and alert handling/management Incident management, support ticket handling, user/stakeholder interactions in support space Ability to communicate effectively at all levels Analytical thinker with strong problemsolving & troubleshooting skills Demonstrated ability to handle and prioritize simultaneous requests Positive attitude and willing to work outside normal hours to troubleshoot high priority issues when needed (or per schedule) Attention to detail Salesforce and/or Marketing cloud Administrator or other Marketing Cloud certifications OneTrust consent certification (a big plus) ITIL is a plus Years of experience required 4+ yrs Education qualification Bachelor s degree in information technology Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Salesforce Marketing Cloud Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} No