Senior Associate

As a Senior Associate at Newage Software in Chennai, India, you will be responsible for a variety of key accountabilities in the freight forwarding industry. **Role Overview:** You will play a crucial role in handling the end-to-end shipping import/export documentation back-office process, ensuring compliance with relevant regulations and standards. Additionally, you will be responsible for coordinating with shipping lines and other stakeholders. Managing and overseeing assigned mailboxes, providing timely responses to email queries, maintaining current knowledge of client scope requirements and processes, and assisting in resolving processing issues or customer escalations will also be part of your responsibilities. Furthermore, you will provide regular updates to clients on shipment status and other relevant information. **Key Responsibilities:** - Handle end-to-end shipping import/export documentation back-office process - Ensure compliance with relevant regulations and standards - Coordinate with shipping lines and other stakeholders - Manage and oversee assigned mailboxes - Provide timely responses to email queries - Maintain current knowledge of client scope requirements and processes - Assist in resolving processing issues or customer escalations - Provide regular updates to clients on shipment status and other relevant information **Qualifications Required:** - Bachelor's degree, preferably in Logistics or Supply Chain Management - 2 to 4 years of relevant experience in freight forwarding, focusing on export and import shipping documentation and operations - Good knowledge of shipping and logistics concepts - Good communication skills and proficiency in email writing - Ability to handle multiple tasks and work under pressure At Newage Software, we are a well-known company in the freight forwarding and logistics industry, offering end-to-end freight forwarding SaaS-based ERP software and digitized back-office services. Our services are designed to improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. With over 18 years of experience, we have become the preferred choice for businesses of all sizes, including small, medium, and large enterprises.,