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Metlife
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Senior Associate

Senior Associate

Metlife

15 - 20 years

5 Lacs

Jaipur

Posted:1 hour ago| Platform:

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Skills Required

Basic Excel Process training Analytical MS Word Subject Matter Expert Transaction processing Powerpoint Data entry Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Basic Function

Responsible for processing transactions received from the Onshore team on a daily basis.

Essential Functions

1. Process various transactions for Annuities and investments

2. Transaction processing using multiple applications

3. Verify all necessary documents and details before processing any transaction.

4. Understand and interpret the handwritten documents from US customers

Primary Internal Interactions

TL/ AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.

Manager for the purpose of settling issues left unresolved by the TL/AM and monthly evaluation of performance.

Process Reviewer for the purpose of feedback and audit.

Trainers for the purpose of pre-processing and process training.

Primary External Interactions

Process Subject Matter Expert for the purpose of seeking clarifications/ missing information.

Organizational Relationships

Reports To:

Team Leader/ AM

Supervises:

None

Skills Technical Skills

Computer navigation skills

Keyboarding and data entry

Knowledge of MS Excel,

Basic knowledge of MS Word, PowerPoint, Internet

Process Specific Skills

Call Center Experience would help

Data entry skills

Soft Skills (Mandatory)

Good written and oral communication skills

Strong understanding and comprehension of the English language

Good Analytical, and problem-solving skills

Very High Detail Orientation

Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment

Team player

Positive attitude

Soft skills (Desired)

Demonstrate ability to work independently and in a team environment

Self-disciplined and results-oriented

Education Requirements

Bachelor s degree (Any Stream) or diploma education.

Work Experience Requirements

Freshers for Associate Role and At least 1 year of relevant work experience for Sr. Associate Role

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Metlife

Insurance and Financial Services

New York

49,000 Employees

257 Jobs

Key People

C. Robert Henrikson

Chairman
Michel A. Khalaf

President and CEO
John D. Fitzpatrick

Executive Vice President and Chief Financial Officer
Maria R. Morris

Executive Vice President, Head of Global Employee Benefits

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Senior Associate