Posted:8 hours ago|
Platform:
Work from Office
Full Time
Working knowledge of Insurance DomainMS office working knowledgeConfident personality to interact directly with the customersWill need to write scenario based emails/letters to customers in response to the queries/requests received from CustomersIdentifying when it is not possible to process a request, and follow the appropriate hand-off procedures internally and to UK support teamsEnsuring that Compliance standards are met, regarding Data ProtectionFocus on customer service and aim for zero complaintsMust possess strong English comprehension skills to effectively engage in client-led training sessions and understand process documentation.A minimum typing speed of 25 words per minute is required to ensure timely and efficient responses during live chat interactions.Clear, confident, and spontaneous communication both written and spoken is essential to manage real-time customer queries and deliver high-quality support.Basic computer literacy is expected, including the ability to navigate chat systems, troubleshoot simple issues, and use support tools effectively.Desired Skil Sets (Good to have) Experience in creating process maps and departmental procedure manualsNew transition experienceExperience in doing quality audits and provide constructive feedbacks.
WNS Holdings
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
gurugram
20.0 - 25.0 Lacs P.A.
8.0 - 9.0 Lacs P.A.
jamnagar, gujarat, india
Experience: Not specified
Salary: Not disclosed
bengaluru
3.0 - 4.5 Lacs P.A.
gurugram
Experience: Not specified
12.0 - 18.0 Lacs P.A.
delhi, delhi, india
Salary: Not disclosed
bengaluru
Experience: Not specified
8.0 - 11.0 Lacs P.A.
nagpur
Experience: Not specified
8.0 - 11.0 Lacs P.A.
thane
Experience: Not specified
8.0 - 11.0 Lacs P.A.
mumbai, mumbai suburban
Experience: Not specified
8.0 - 11.0 Lacs P.A.
