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NTT DATA
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Senior Associate Managed Services Operations Specialist

Senior Associate Managed Services Operations Specialist

NTT DATA

3 - 7 years

0 Lacs

maharashtra

Posted:4 days ago| Platform: Shine logo

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Skills Required

customer service communication skills analytical skills itil service management operations processes adaptability organizational skills problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Associate Managed Services Operations Specialist at NTT DATA, you will play a crucial role as a developing subject matter expert. Your primary responsibility will be to collaborate closely with internal service delivery teams to support the planning, coordination, and monitoring of operational activities and processes. This is essential to ensure the successful implementation of operational plans and continuous improvement in service delivery. Your key roles and responsibilities will include managing the shift roster, monitoring operational metrics, overseeing shift handover processes, managing shift escalations from clients, and dashboarding key metrics to handle potential breaches effectively. You will contribute to meeting service level agreement (SLA) levels, ensuring cost-effective client-centric delivery, and implementing improvement plans for support services. Furthermore, your role will involve balancing client needs with NTT's strategic direction, resolving core issues affecting clients, identifying risks and issues, and proposing appropriate solutions. You will also be expected to perform advanced operational tasks as required by leadership. To excel in this role, you should demonstrate good customer service focus, effective communication skills, organizational abilities to thrive in a fast-paced environment, analytical problem-solving skills, and the capacity to adapt to changing circumstances. A bachelor's degree or equivalent in Information Technology or Business Administration, along with an ITIL foundation certification, is required. Ideal candidates will possess moderate experience in managed service delivery within a large-scale technology services environment, including technical and service management exposure. Experience in managing customer escalations, objection handling, and demonstrated expertise in managed services operations are also essential. At NTT DATA, we are committed to diversity and inclusion, providing a workplace where you can grow, belong, and thrive. As a trusted global innovator, we invest significantly in research and development to help organizations navigate the digital future successfully. Join us in pushing boundaries, delivering technical excellence, and making a difference to our clients and society. NTT DATA is an equal opportunity employer, dedicated to helping clients innovate, optimize, and transform for long-term success. With a global presence and a diverse team of experts, we are at the forefront of business and technology services, supporting organizations worldwide in their digital transformation journey.,

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Senior Associate Managed Services Operations Specialist