Senior Associate

Iron Mountain

1 - 4 years

3 - 6 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

outbound quality standards customer support customer relationship data privacy customer service information management digital transformation supervision logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards
Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer
Analyzes a customers service needs and refers to other service or technical departments for follow up as needed
Uses a customer relationship application or database to record activities and research product information

Job Level Requires working knowledge and skills developed through formal training or work experience. Works within established procedures with a moderate degree of supervision

Category: Customer Support

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