Senior Associate, Incentive Compensation Inquiry & Data Operations

Senior Associate, Incentive Compensation Inquiry & Data Operations

What you will do

In this vital role the Senior Associate, Incentive Compensation Inquiry & Data Operations will focus on managing inquiries, solving complex data challenges, maintaining data stewardship standards, and delivering ad-hoc analytics to support field and leadership decisions.

Responsibilities

Inquiry Management:

• Act as the primary point of contact for inquiries related to incentive metrics, payouts, and plan interpretation.
• Investigate and resolve inquiries promptly with clear, data-backed communication.
• Track and analyze inquiry trends to identify process or data improvement opportunities.
• Demonstrated ability to manage inquiries with professionalism, empathy, and data-driven precision to ensure a positive stakeholder experience.

Data Challenges and Resolution:

• Identify, research, and resolve data discrepancies impacting IC calculations or field reporting.
• Partner with cross-functional teams to correct root causes and implement preventive solutions.
• Maintain documentation of issue resolution and lessons learned for continuous improvement.

Data Stewardship:

• Collaborate with internal teams to evaluate impact(s) of data changes.
• Design and document impact analyses and work with other teams to execute.
• Define in coordination necessary data remediations, next steps, and appropriate communications with stakeholders.
• Influence, design, and document data governance policies, standards, and procedures for IC data.
• Continually improve and define data quality measures for IC use with internal data teams to understand and evaluate the impact of data change and customer master changes.
• Validate data source requirements, highlight applicable risks and mitigations, and define review schedules.
• Understand and interpret data ingestion quality checks which have IC impact.

Ad-hoc Analytics:

• Conduct analytical deep dives and ad-hoc reporting on performance, attainment, and payout trends.
• Create and automate dashboards or reports to provide actionable insights for business leaders.
• Translate complex data into clear narratives that support decision-making.
• This foundational IC knowledge enables the role to support end-to-end operations with accuracy, consistency, and strategic insight:
• Possesses a comprehensive understanding of end-to-end Incentive Compensation operations, including plan design, goal setting, contest administration, payout calculation, and performance analytics.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Incentive Compensation Inquiry & Data Operations professional we seek has these qualifications.

Basic Qualifications

• Masters degree & 1+ years of experience in Incentive Compensation.
• Bachelors degree & 3+ years of experience in Incentive Compensation.

Preferred Qualifications

• 5+ years of experience in Incentive Compensation, Commercial Operations, or Sales Analytics, ideally within the biopharmaceutical or life sciences industry.
• Proven expertise in incentive compensation processes, including plan administration, data validation, payout calculation, and inquiry management.
• Expertise in various data sources - XPO, XPO PD, 867, 844, SP contract data, XPO supplemental, Hub Data, etc.
• Proficiency with IC systems and tools, along with strong working knowledge of Excel and SQL.
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or Qlik) to provide clear and actionable insights.
• Strong understanding of data stewardship principles, including data accuracy, governance, and compliance (SOX or equivalent).
• Excellent analytical and problem-solving skills with a track record of investigating data discrepancies and identifying root causes.
• Demonstrated ability to collaborate effectively with global teams.
• Clear and professional verbal and written communication skills, with the ability to explain complex IC concepts to non-technical audiences.
• High attention to detail, accountability, and the ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong interpersonal and teamwork skills, with the ability to partner across functions.