Senior Associate

Holcim Global Hub Business Services

1 - 6 years

6 - 11 Lacs

mumbai navi mumbai

Posted:4 hours ago| Platform:

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Skills Required

service management procurement stakeholder engagement sap accounting service desk commerce routing german language slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses)
Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.
Collaborate with the Service Management team to understand and effectively implement SLA.
Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case;

Desired candidate profile:

German language proficiency of level B2 or above (or equivalent)
Ability to utilize information from a wide variety of sources
Excellent stakeholder engagement skills and ability to communicate effectively across all levels.
Experience of SAP will be an added advantage
Knowledge or understanding of accounting terms/ commerce background will be an added advantage.

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