Senior Associate - Digital Product Operations

AMERICAN EXPRESS

4 - 6 years

7 - 12 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

data analysis operational excellence operational risk finance project management analytical risk management monitoring auditing business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks across Risk360/product misuse initiative and product assurance to ensure GCS Products are working as expected.
Compile and leverage standard methodologies and takeaways from historical process changes and product launches to support risk identification for creating appropriate PRSA controls for mitigating the risks identified.
Lead root cause analysis efforts, developing a detailed process to identify, analyze, and address the underlying causes of critical gaps & issues to prevent recurrence.
Implement robust monitoring and testing strategies to effectively handle emerging risk themes.
Facilitate risk awareness and education within business teams to improve their ability to handle risks effectively.
Identify control gaps, risk themes and opportunities by investigating multiple channels such as data analysis, customer complaints, external forum reviews and by performing qualitative research.
Support the enterprise transition from PRSA to RCSA, a structured framework where process owners and collaborators identify and assess risks, evaluate control effectiveness, and determine whether additional actions are needed.
Prepare case studies and detailed reports on findings to document control weaknesses, failures, gaps along with root causes, impacts and corrective actions.
Present findings and recommendations to partners and senior leadership
Partner with product teams to translate findings and user insights into actionable strategies for implementation and drive measurable outcomes Collaborate with product, control management, issue management, compliance, audit to ensure alignment on risk mitigation and product improvement strategies.
Partner with control strategy team and smart monitoring COE teams to implement KRIs, perform testing of KRIs to validate they are implemented as per expectation.
Document best practice guidelines to build knowledge within the team and reduce overall product issues.
Demonstrate learning agility; make decisions quickly while upholding the highest level of integrity.

Minimum Qualifications

Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks and derive controls to mitigate the risk.
4-6 years of experience working in either an operational excellence, control, operations, audit, banking or risk role or other proven experience.
Experience in Project Management and Risk Management with strong decision-making skills, prioritization abilities, and a proven track record of managing cross-functional, large/complex initiatives that may have a commercial impact.
Proficiency in monitoring and risk analysis; understanding of financial product risk management principles.
Ability to navigate complex information that is often unclear or open to interpretation; tenacity and determination are key in solving everyday problems.
Capability to influence others without direct authority while appropriately challenging the status quo.
Highly analytical with critical thinking, ability to analyze large sets of data and distil into significant reports and documents to tell stories and drive specific outcome as well as strong presentation skills, particularly in creating executive summary decks for sharing strategies and progress to senior leaders.
Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
Get results and are a teammate with a strong collaborative orientation.

Preferred Qualifications

Experience working across/with product, risk and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express.
Highly organized and professional individual with an ability to demonstrate keen attention to detail, adaptability, flexibility, resourcefulness and efficiency.
Excellent project management experience, organization, and prioritization skills and a proven track record to handle cross functional, large/complex initiatives.
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.

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