Senior Associate - Content Moderation (Hindi)

Location: Bengaluru | Bellandur

Role Overview

Senior Associate - Content Moderation (Hindi)

This role will work closely with the Content Ops, Learning, and Community teams, while also supporting process improvements and junior moderators as needed.

Key Responsibilities

Content Review & Quality Control

• Review, screen, and moderate

  Hindi content

  across formats (text, audio, video, microlearning modules).
• Ensure all content meets Seekho s quality, language, tone, and brand guidelines.
• Flag, remove, or escalate inappropriate or harmful content as per defined policies.

Safety, Compliance, & Policy Adherence

• Maintain adherence to platform content policies, legal requirements, and community guidelines.
• Identify potential risks such as misinformation, discriminatory content, or harmful behavior.
• Suggest improvements in moderation policies based on real-time issues and patterns.

Operational Excellence

• Track and report moderation metrics such as error rates, turnaround time, and content trends.
• Collaborate with cross-functional teams to raise content quality and user experience.
• Support content audits and periodic reviews during product updates or content spikes.

Team Collaboration & Mentorship

• Provide guidance and support to junior moderators when needed.
• Participate in training sessions, calibration meetings, and quality improvement initiatives.

Technical & Functional Skills

• Fluency in Hindi

  (reading, writing, speaking) with strong command over grammar and usage.
• Working proficiency in English for team communication.
• 3-5 years of experience in content moderation, content operations, or community management preferably in edtech, social platforms, or digital media.
• Ability to review high volumes of content with accuracy and speed.
• Familiarity with content moderation tools, ticketing systems, and workflow dashboards.

Soft Skills

• Strong attention to detail and analytical thinking.
• Ability to remain objective, calm, and professional while reviewing sensitive content.
• Excellent judgment with the ability to make quick, sound decisions.
• Strong communication and collaboration skills.

Preferred Qualifications

• Prior experience in

  Hindi content curation

  , copy editing, or linguistic QA.
• Experience moderating video-based or micro-learning content.
• Understanding of Indian socio-cultural nuances and regional language variations.