Senior Associate, Client Service

We're seeking a future team member for the role of Senior Associate, Client Service to join our Client Service team. This role is located in Pune, MH HYBRID.

In this role, you'll make an impact in the following ways:

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem solving skills, judgement, and experience to analyze information.
• Uses developed communication skills to deliver high quality service to a specialized client base.
• Provides individuals at assigned clients information related to BNY products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
• Resolves complex or non-routine client issues or inquires, as needed.Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
• Uses understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Helps develop process improvements. No direct reports.
• Provides guidance to less experienced team members.
• Supports multiple, complex client accounts
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To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 7 or more years of total work experience preferred.
• Experience in an operational area and/or client services preferred