Senior Associate/ Assistant Manager- Strategy & Operations (Fulfilment Experience)

Job Description

About The Team Being part of Meesho's Fulfillment and Experience (F&E) team as Senior Associate/ Assistant Manager will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions. About The Role We are looking for strong, independent and innovative problem solvers to join the central control tower for Fulfillment & Experience. You’ll work closely with the program managers who lead fulfillment and user/supplier experience charters in order to serve our users better. You’ll also lead key initiatives and impactful projects to revamp the very way we approach our users. Your guiding question in this role will be “is Meesho the preferred channel of e-commerce for all our customers, small entrepreneurs and users?”. You’ll answer this question every day through user-centric, cost-effective designs and processes. You’ll also own the performance metric for Fulfillment and Experience in your charter. What You Will Do Work closely with cross functional teams to develop new processes for optimizing fulfillment performance and improve the user experience Spearhead business process improvements to positively affect operational efficiencies Own the operational metrics and with ops team to drive ops rigor Identify potential points of continuous improvement to fill in existing process gaps Conduct data analysis to develop insights and identify areas of improvement Engage the Meesho Leadership as active stakeholders during business updates and review meetings What You Will Need Bachelor’s / Master's degree from premium insitutes in any discipline 1-3 years of work experience in start-ups/consumer internet companies/management consulting/e-commerce or logistics operations Strong data-driven mindset to solve problems Proven ability to form points of view on business implications Proven track record of defining and driving initiatives with minimal supervision Proficiency in Excel, SQL experience is preferable Show more Show less