Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurugram
>
Air India
>
Senior Associate

Senior Associate

Air India

3 - 4 years

5 - 6 Lacs

Gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

Online research Business administration Administration Ticketing Aviation Networking cxo Troubleshooting MS Office Sales support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Title:

Central Group Desk Support

Job Code:

TBD

Grade:

TBD

Function:

Commercial

Location:

Gurugram

Reports to:

Lead - Central Group Desk

Role Level:

CXO-5

Job Purpose

Accountable for handling reservations and bookings for large groups; coordinate with sales and marketing, manage group payments, and ensuring compliance with policies
Process group reservation requests through various channels, such as phone calls, emails, and online booking systems

Key Accountabilities

Functional Activities

Assist in providing fare quotes to group organizers and negotiating prices to secure the best deals for large bookings
Monitor latest industry trends, competitor offerings, and changes in regulations related to group travel
Identify potential customers through various channels, such as online research, networking events, and referrals
Assist in the promotion and sale of airline tickets to meet departmental sales goals
Build and maintain strong relationships with existing customers
Resolve issues that arise during the group booking process or the groups travel journey in a timely and efficient manner
Ensure that the daily KPI and SLA are met both individually and for the team
Manage customer accounts, follow up with customers for administrative purposes, and provide troubleshooting assistance for orders, account statuses, and other problems
Facilitate modifications or cancellations of group bookings as required, while minimizing disruptions to travel plans
Answer to customer inquiries, schedule meetings, and follow up with customers

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Skills Required for the role

Working knowledge of any GDS/airline systems

Knowledge of Airline Reservations & Ticketing

Knowledge of MS Office

Strong analytical and problem-solving skills

Negotiation skills

Excellent communication and interpersonal skills

Key Interfaces

Internal Interfaces

Sales & Marketing Department

Collaborate with the sales and marketing teams to create promotional offers, incentives, and marketing strategies to attract more group bookings and increase revenue

External Interfaces

Customers

Coordinate with customers to answer customer inquiries, schedule meetings, and sales appointments, and follow up

Educational and Experience Requirements

Minimum Education Requirement

Bachelors degree in Business Administration, Sales & Marketing, or a related field

Minimum Requirement

Desired

Experience

3-4 years of experience in sales, sales support, or related roles

4+ years of experience in sales, sales support, or related roles
Prior experience in aviation sector is an advantage

More Jobs at Air India

Manager QMS Auditor

Gurugram

10 - 15 yrs

INR 14 - 22 Lacs

Associate Manager - Data Protection

Gurugram

5 - 8 yrs

INR 4 - 9 Lacs

Associate - Operations

Amravati

3 - 5 yrs

INR 2 - 4 Lacs

Senior Associate - Stores and Tools

Amravati

4 - 7 yrs

INR 2 - 7 Lacs

Personal Assistant

Gurugram

9 - 14 yrs

INR 17 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Air India

Aviation

Mumbai

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Associate