Senior Analyst, Travel Operations

About the Role

As a Senior Analyst - Business Operations, Flights, you will play a key role in driving operational excellence through analysis, automation, and process improvement. You will serve as the bridge between frontline operations and system owners, ensuring workflows are efficient, data-driven, and scalable.

This role requires strong analytical and problem-solving skills, as well as the ability to partner effectively across functions to identify inefficiencies, recommend solutions, and support the rollout of automation initiatives.

What You ll Do

• Identify and assess automation opportunities in flight operations workflows.


• Work with Product and Engineering teams to define and test requirements for automation tools.


• Monitor automation effectiveness and provide data-driven recommendations.
  
  
  
  

Operational Troubleshooting & Analysis

• Lead investigations into recurring operational issues or exceptions.


• Analyze data to identify patterns, root causes, and potential solutions.


• Support operational pilots and efficiency projects aimed at reducing manual work.


• Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.
  
  
  
  

Stakeholder Collaboration

• Act as a subject matter expert for operational workflows within the flights domain.


• Partner closely with Service Delivery and Vendor teams to gather insights and feedback.


• Communicate clearly across technical and non-technical teams.
  
  
  
  

Documentation & Training

• Own the creation and maintenance of SOPs, process maps, and training guides.
  Support onboarding and cross-training efforts across teams.
  
  
  
  
  

What You ll Bring

• 3-5 years of experience in travel operations, ideally within a TMC, OTA, or airline environment.
  Hands-on experience with GDS systems (Sabre, Amadeus preferred).
  


• Strong analytical mindset, with experience in process improvement or automation projects.


• Ability to translate operational needs into technical requirements.


• Excellent communication, stakeholder management, and problem-solving skills.