Senior Analyst - Svc Contract & Warranty

Job Description

At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That s why we work with an explorer s heart and perfectionist s grit to design, build, and service the world s most advanced aircraft engines. We do this across different portfolios, including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we approach our work, and this is why we are inspired to go beyond. What Our Expectations Are In Commercial Support, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth, and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchmark customer service. We drive change and quality through our employees imagination, dedication, and skills of their craft. We augment this by using technology, striving for proactivity, synergy, and always acting with integrity and respect. Functional Description: Warranty and Claims management is transforming a complex and manual transactional claims process into a simple, cost effective and highly automated flow. Increase system integration to improve efficiency and drive cross-functional collaboration to improve claims adjudication quality through real time information using analytics. The simplification of the claims process includes a solution for all type of claims including Warranty, ESP and FMP (collectively known as our Pay-per-Hour (PpH) programs). Bringing one single point of contact for our customers regarding P&WC Claims while creating employee proficiency through a series of minimal viable products allowing speed and ease to do business for our employees and our customers. (i.e. Backbone connectivity, center of excellence (COE) automation, connected & clean master data). The customer experience through our on/off-wing transactional claims will be significantly faster and easier with a unique trademark experience either through self-serve or white glove service. Roles & Responsibilities: Responsible for reviewing and submitting Engine event claims to ensure proper coverage while representing many different organizations. Prioritize, track and push claims, concessions etc through all stages of approval process, expediting as necessary. Customer (internal and external) point of contact for technical, logistical and commercial issues for warrantable engine events. Understand P&WC commercial aspects concerning customer prior decision making i.e. customer financial situation (credit, sales, outstanding invoices) PpH contract, engine commercial programs, technical issues and customer agreements. Ensures customer centric KPIs are met. Promote reporting automation, self-serve analytics consumption and utilize analytics-driven decision-making. Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements. Comply with Global Trade requirements (export controls). Qualification and Skills: A University Degree or equivalent experience and minimum 3 years of prior relevant experience, or an Advanced Degree in a related field. Related field are Business Administration, Aerospace, Engineering or the like. Strong interpersonal communication skills in English This position requires to support during Eastern Time Zone hours (7:00 AM to 4:00 PM EST or 4:30 PM to 1:30 AM IST) Able to interpret and understand the Engine Maintenance Manuals (EMMs), Service Bulletins (SBs), Illustrated Part Catalogs (IPCs) and Commercial contracts Passion for data-driven decision making and analytics. A team player, leading by example. Comfortable with talking to customers on the phone. High level of curiosity to identify and create new business opportunities in untapped areas. Experience with SAP and Microsoft softwares, CRM, P&WC Customer Portal (My PWC Power), Enovia (PLM), Sharepoint, FIORI. Work Location: Bangalore