Job Description:
WHO ARE WE:
Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the worlds most esteemed brands, Saks Global is shaping the future of luxury retail. Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets.
YOU WILL BE:
Sr. Analyst POS/Payment application support provides support to the retail store POS application, monitoring alerts and notification for our Saks stores retail transactions. This position is responsible to ensure supporting applications & Jobs required for our store s transactions are fully operational or processing as expected and requires strong Windows O/S, .Net, C# & SQL technical knowledge. The analyst will be required to respond to, resolve and document issues as they come in a timely manner. You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent Analytical & problem-solving skills, be able to understand POS system architecture and dataflow, and be able to adapt quickly to new and different problems day to day.
WHAT YOU WILL DO:
Responsible for the 24/7 support of POS/Payment applications in the Retail Store Systems. Monitoring log fi les and log information. Handling application issues Handling performance related issues. Testing the new version and patches that were released. Monitoring the alerting Dashboards and acting to alerts & notifications. Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues, Participating on a rotating on-call schedule for off-hour/weekend support Work with your team on creating technical support documentation used to manage and maintain the software Collaborate with the development teams to architect new solutions that your teams will eventually support Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume Support and resolution of issues. Looking into incidents or tickets. Work as a team and individually for troubleshooting / investigating critical problems and leading meetings. Analyze with the development team for issue resolution Evaluate issue details and communicate with stakeholders. Resolve end user inquiries in a timely manner and collaborate with other teams. Create technical documentation to leveraged by development and support teams Proactive in driving issues to closure and collaborate with peers to resolve Ability to think outside the box for problems of all varieties and provide plan for automations
YOU ALSO HAVE:
Bachelor s degree in engineering (Computer Science or Information Science preferred). Strong academic record, excellent written and verbal communication skills. 4-7 years of experience Commercial experience of using version control tooling (GIT) in a large development team performing. Debugging and troubleshooting skills. Bachelor s Degree with 4-7 years of experience in computer science / Information Technology. Strong command of Windows O/S, batch scripting, .net and SQL Must have experience in IIS, Oracle-basic, PowerShell scripting & Production support L1/L2. Good knowledge of C#, .NET. SQL database knowledge is mandatory.
WHAT YOU WILL BRING:
Experience in supporting the large-scale distributed POS & windows applications. Experience in finding the root cause for a failed scenario. Excellent written and verbal communication skills Experience in the POS area with knowledge of .Net, SQL, PowerShell and Oracle DB Python Scripting experience Ready to work in shifts (First general and second) Knowledge in AWS, C#, Pathfinder / Nagios / AZURE / SolarWinds will be added an Advantage Logical approach and process to problem solving Self-starter, can work independently and thrive in collaborative teams Possess strong communication skills to convey problems to your team and colleagues Thrive in a busy, high-pace environment and can easily maintain your composure under pressure Understand how problems affect other areas of the company outside of the IT space Strive for excellence and lead with a business focus mindset You are a quick learner with the ability to learn new technologies
YOUR LIFE AND CAREER AT SAKS GLOBAL:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used
