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Gallagher Service Center (GSC)
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Senior Analyst - Service Support Management

Senior Analyst - Service Support Management

Gallagher Service Center (GSC)

3 - 8 years

3 - 8 Lacs

kochi thiruvananthapuram

Posted:Just now| Platform:

Apply

Skills Required

property and casualty insurance reinsurance marine insurance property and casualty bfsi underwriting insurance insurance operations liability insurance commercial insurance property insurance

Work Mode

Hybrid

Job Type

Full Time

Job Description

Service Support Analyst plays a crucial role in

Experience - 3-8years

Location - Kochi

Managing customer support operations,

Ensuring high-quality service delivery, and
Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

Primary Responsibilities

Act as the primary point of contact for the branch, providing comprehensive support
Responsible for end to end support of the policy lifecycle services
Participate in renewal review meetings alongside Producer, CSM and sales team
Support a team of 5-7 Client Service Managers at the branch
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
Handle queries effectively, aiming to minimize re-work at service center
Collaborates with branch to identify time consuming activities that can be offshored to service center
Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Desired Skills and Competencies
1. Excellent Written and Oral communication skills

2. Interpersonal skills

3. Proactive

4. Ownership and Accountability

5. Insurance domain knowledge

6. Logical thinking and decision making

Work Experience

1. Graduate with 3-5 years of experience in an Insurance domain

2. Insurance certification good to have

Please note: Health care domain is not excepted.

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