Posted:1 week ago|
Platform:
Hybrid
Full Time
Position Summary
Service Support Analyst / Manager plays a crucial role in
1. Managing customer support operations,
2. Ensuring high-quality service delivery, and
3. Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization
Primary Responsibilities
Desired Skills and Competencies
1. Excellent Written and Oral communication skills
2. Interpersonal skills
3. Proactive
4. Ownership and Accountability
5. Insurance domain knowledge
6. Logical thinking and decision making
Work Experience
1. Graduate with 3-8 years of experience in an Insurance domain
2. Insurance certification good to have
3. Transition/onboarding of service - good to have
4. SPOC - Single Point of Contact role for operations - good to have
5. Onshore travel experience – good to have
6. Should be comfortable with US/Graveyard Shift
7. Should be located/Flexible to relocate to Kochi
8. Should be flexible to WFO for Next 1 Years
Gallagher
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