Service Support Analyst / Manager plays a crucial role in Managing customer support operations, Ensuring high-quality service delivery, and Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. IV. Primary Responsibilities Act as the primary point of contact for the branch, providing comprehensive support Responsible for end to end support of the policy lifecycle services Participate in renewal review meetings alongside Producer, CSM and sales team Support a team of 5-7 Client Service Managers at the branch Take Proactive measures to initiate pre and post-renewal activities promptly Monitor and follow up on triggered activities, ensuring their accuracy and timely completion Handle queries effectively, aiming to minimize re-work at service center Collaborates with branch to identify time consuming activities that can be offshored to service center Foster and maintain a positive relationship with branch staff to enhance the overall customer experience V. Desired Skills and Competencies 1. Excellent Written and Oral communication skills 2. Interpersonal skills 3. Proactive 4. Ownership and Accountability 5. Insurance domain knowledge 6. Logical thinking and decision makin Work Experience 1. Graduate with 3-5 years of experience in an Insurance domain 2. Insurance certification good to have 3. Transition/onboarding of service - good to have 4. SPOC - Single Point of Contact role for operations - good to have 5. Onshore travel experience – good to have 6. Valid U.S. Visa – good to have
Gallagher Center of Excellence
Established in 2006, Gallagher Center of Excellence (GCoE) is a knowledge and strategic business partner to global divisions of Gallagher. We support Gallagher’s broader operations by analyzing client needs, designing customized solutions and offering industry-specific expertise in insurance brokerage, risk management, and consulting. Our expertise spans across underwriting, brokerage, claims, market research, analytics, finance, and accounting ensuring seamless service delivery with value-driven solutions. With a strong presence in three countries, Gallagher Center of Excellence brings together over 12,000+ professionals globally. This includes our regional presence across GCoE centers Pune, Bengaluru, Kolhapur, Mumbai, Shimoga, Kochi, and Chandigarh in India, as well as Las Vegas the U.S., and Colombo in Sri Lanka. Our people-centric culture drives innovation and success, as we blend specialized domain knowledge and cutting-edge technology with a passion for achieving excellence. At GCoE, we are dedicated to delivering pivotal services for Gallagher teams and clientele worldwide. Follow us on social: LinkedIn: https://www.linkedin.com/showcase/gallagher-center-of-excellence/ Instagram: https://www.instagram.com/gallaghercenterofexcellence/ Facebook: https://www.facebook.com/GallagherCenterofExcellence