Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Gallagher Service Center (GSC)
>
Senior Analyst - Service Support Management

Senior Analyst - Service Support Management

Gallagher Service Center (GSC)

4 - 9 years

7 - 9 Lacs

Bengaluru

Posted:13 hours ago| Platform:

Apply

Skills Required

Property Insurance Corporate Insurance General Insurance Marine Insurance Property And Casualty Insurance Claims Management Claims Risk Analysis Liability Insurance

Work Mode

Hybrid

Job Type

Full Time

Job Description

Hiring Service Support Analyst - Service Support Management

Support Analyst - Service Support Management plays a crucial role in

Managing customer support operations,
Ensuring high-quality service delivery, and
Promoting customer satisfaction

They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

Primary Responsibilities

Act as the primary point of contact for the branch, providing comprehensive support
Responsible for end to end support of the policy lifecycle services
Participate in renewal review meetings alongside Producer, CSM and sales team
Support a team of 5-7 Client Service Managers at the branch
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
Handle queries effectively, aiming to minimize re-work at service center
Collaborates with branch to identify time consuming activities that can be offshored to service center
Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Skills and Competencies

Excellent Written and Oral communication skills
Interpersonal skills
Proactive, Ownership and Accountability
Insurance domain knowledge(mandatory)

Minimum Qualifications and Experience

Graduate with 3+ years of experience in an insurance domain (P&C)
Insurance certification good to have
Transition/onboarding of service - good to have
SPOC - Single Point of Contact role for operations

More Jobs at Gallagher Service Center (GSC)

WALK IN DRIVE ON 10TH MAY - Property & Casuality & Process Trainers.

Bengaluru

6 - 11 yrs

INR 10 - 16 Lacs

Project Lead - PMO

Bengaluru

7 - 12 yrs

INR 6 - 10 Lacs

Manager - Process excellence

Bengaluru

13 - 22 yrs

INR 15 - 25 Lacs

Gallagher is Hiring For Reinsurance Operations - Mumbai

Mumbai

Experience: Not specified

INR 0 - 2 Lacs

Sr Process Analyst LMS administrator (Cornerstone)

Bengaluru

4.0 - 9.0 yrs

INR 5 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.