Posted:1 day ago|
Platform:
Work from Office
Full Time
Duties and Responsibilities:
Work closely with Service Management teams and focus on automation and proactive approach Look into customer escalations/complaints regarding Service Management operations and delivery Define and set up controls for Incident, Change, Problem and Knowledge Management under Service Management vertical Coordinate with various Application and Infrastructure support groups during the course of high priority Incidents Knowledge, Experience & Skills: Experienced in client interface for issue resolution. Issue assignment to team members & tracking. Working on processes to make sure customer SLA s are met and desired satisfaction level is achieved. Validation of issues getting reopened. Hands on Support for a set of customers accounts and leading teams supporting the product application. Bachelors degree in any engineering field, ITIL Foundation qualified.
What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
Accelya
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