Sound knowledge in managing UK Payroll & Benefits related processes.
Understanding of labour and tax regulations, and compliance requirements is essential for UK.
Resolve Tier 1 queries and transactions related to core HR processes, especially Payroll
Demonstrate proficiency in HR processes and standard operating procedures with ability to resolve non-complex queries.
Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue
Managing & Coordinating queries on Case management tool effectively.
Assist SME/Team Lead with building and maintenance of a knowledgebase for business related deliverables.
Assist with data correction or escalate to SME/TL, specifically for issues that cannot be resolved through self-service
Update/Review SOP s and process-maps on a regular basis based on new inputs/changes/updates.
Assist in Quality Check on the key/critical transactions processed by team as defined in the Quality Management Framework.
Ability to identify and escalate complex queries to appropriate stakeholders.
Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards.
Supporting client calls with the UK process partners on a regular basis and ensures required documentation.
Managing Payroll related reports in Workday.
Managing Payroll queries from employees/Regional HR/PXP.
Managing payroll activities as per the defined calendar/timelines.
Collaborate with Payroll vendors/local HR s/Finance/Team involves in Payroll & Benefits
Hands on experience on pre-payroll processing and post-payroll activities for UK

Key Skills

Demonstrating good understanding of core HR management practices, processes, procedures, and policies
Previous experience in Workday HR environment preferred or similar HR ERP desirable.
Knowledge of case management tool is an added advantage.
Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
Bachelor s/master s degree in human resources or Personnel Management
2-4 years of experience in HR or client services role is desirable.
Ability to work in a fast-paced environment with constant/tight deadlines.
Experience in managing UK payroll
Knowledge of UK compliance requirement
Strong ability to interpret & process timesheet & overtime data
Experience in any Payroll software

Sound like you? In this role, your key responsibilities will include:

Highly Organised and Self-motivated
Highly Employee and Customer centric
Strong team player, willing to learn and share experiences with other team members
Attention to detail and ability to work towards tight deadlines
Result oriented and Proactive in achieving results
Ability to manage competing priorities and multiple stakeholders
Highly Flexible and Adaptable to conditions and business requirements

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