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eClerx
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Senior Analyst

Senior Analyst

eClerx

2 - 7 years

4 - 9 Lacs

Noida

Posted:4 days ago| Platform:

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Skills Required

process documentation ab initio metadata project management data analysis sas business analysis data warehousing facilitation sas programming business intelligence change management sql data quality tableau ms visio visio data governance onboarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Program : Support Process : CO_KM

Shift Details : Night Shit(Rotational)
Detailed Job/ Role Description:

Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce

Would be required to adhere to internal training and documentation processes

Risk Mitigation

Risk Evaluation by conducting periodic audits

Process Documentation Update [BPD, Checklist, Metadata, Training Docs, SOP]

Change Management

The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees

The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification

Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters

Provide Coaching & Feedback to enhance agent performance

Participate in calibrations to ensure consistent scoring & feedback delivery approach

Keep the reps updated on new process changes/updates, improvement initiatives

Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points

Essential skill-set required:

Excellent communication skills (both verbal and written)

Eye for detail

Excellent facilitation skills

Excellent execution skills

Analytical Thinking and Problem Solving

Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio

Willing to take charge and initiative as per business requirements

The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners

Candidate should have knowledge about methodologies used for designing content

Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance

Candidate should have undergone and cleared one TTT mode

Work experience required:
The candidate should possess minimum of 2 years of experience in the same fieldFormal Qualifications: Basic

Graduate or above

Basic knowledge of computer

Working knowledge of Excel, Word and PowerPoint

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Senior Analyst