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Senior Analyst

1 - 5 years

3 - 7 Lacs

Chandigarh

Posted:1 month ago| Platform: Naukri logo

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Skills Required

project management itsm incident management service improvement itil service management customer service problem management service level management change management itil certified service delivery service delivery management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role About The Role Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned Skills and Qualifications: Must have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous Work Force Management experience required

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eClerx
eClerx
www.eclerx.com

IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

983 Jobs

    Key People

  • Mukesh Gupta

    Chief Executive Officer

  • Ankush Tiwari

    Chief Financial Officer

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