Senior Analyst

As a Senior Analyst at Barclays, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests. Your role will involve communicating through various channels such as chat, email, and phone to address specific customer requirements. You will collaborate with different teams within the bank to align and integrate customer care processes. Key Responsibilities: - Provision of customer service through chat, email, and phone channels. - Resolve complex customer needs with personalized solutions. - Collaborate with internal teams to streamline customer care processes. - Identify areas for improvement in customer care processes and provide recommendations. - Develop and implement customer care procedures to mitigate risks and enhance operational efficiency. - Create reports and presentations on customer care performance for internal stakeholders. - Stay updated on industry trends to implement best practices for improved customer care. Qualifications Required: - Previous experience in customer care procedures and controls. - Ability to build relationships with stakeholders and customers. - Strong business communication skills, both written and verbal. - Experience in executing reports and presentations. - Understanding of risk management and control practices. In this role, you will be expected to meet the needs of stakeholders/customers through specialist advice and support. You may have specific responsibilities within a team and could lead and supervise a team, guiding professional development and coordinating resources. If in a leadership role, you are expected to demonstrate leadership behaviours (LEAD - Listen, Energise, Align, Develop) to create an environment for colleagues to excel. All colleagues at Barclays are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset to Empower, Challenge, and Drive. As a Senior Analyst at Barclays, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests. Your role will involve communicating through various channels such as chat, email, and phone to address specific customer requirements. You will collaborate with different teams within the bank to align and integrate customer care processes. Key Responsibilities: - Provision of customer service through chat, email, and phone channels. - Resolve complex customer needs with personalized solutions. - Collaborate with internal teams to streamline customer care processes. - Identify areas for improvement in customer care processes and provide recommendations. - Develop and implement customer care procedures to mitigate risks and enhance operational efficiency. - Create reports and presentations on customer care performance for internal stakeholders. - Stay updated on industry trends to implement best practices for improved customer care. Qualifications Required: - Previous experience in customer care procedures and controls. - Ability to build relationships with stakeholders and customers. - Strong business communication skills, both written and verbal. - Experience in executing reports and presentations. - Understanding of risk management and control practices. In this role, you will be expected to meet the needs of stakeholders/customers through specialist advice and support. You may have specific responsibilities within a team and could lead and supervise a team, guiding professional development and coordinating resources. If in a leadership role, you are expected to demonstrate leadership behaviours (LEAD - Listen, Energise, Align, Develop) to create an environment for colleagues to excel. All colleagues at Barclays are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset to Empower, Challenge, and Drive.