Senior Analyst - Analytics

A Senior Analyst in the Global Demand Generation and Analytics Team is expected to support reporting & analytics tasks for different practices across The Hackett Group. You will be responsible for managing and creating multiple reports based on MS-Excel / Power-BI, using Salesforce CRM. The responsibilities are mentioned below but are not limited to only the following: This role focuses on designing, developing, and maintaining insightful reports and dashboards within Salesforce (Classic / Lightening), leveraging strong data analysis skills and proficiency in Excel and Power BI. You will be responsible for ensuring data accuracy, optimizing report performance, and providing training and support to end-users. Collaborate with stakeholders to gather reporting requirements and translate them into meaningful reports. Develop interactive dashboards and reports in Power BI, connecting to Salesforce / MS-Excel. Publish and manage Power BI reports and dashboards for end-user consumption. Analyze data to identify trends, patterns, and insights. Develop and maintain documentation for reports and dashboards. Desired Candidate Profile: - Ability to manage multiple projects simultaneously. - Independently responsible for the deliverables in the assigned functional area. - Proven experience in CRM reporting (Preferable Salesforce) and dashboard development. - Strong proficiency in Microsoft Excel (advanced functions, pivot tables, macros). - Demonstrated experience with Power BI (data modeling, DAX, dashboard creation). - Strong understanding of Salesforce data structures and reporting capabilities. - Excellent analytical and critical thinking skills. - Strong communication and interpersonal skills. Relationship Management: - Act as first level Quality Check Analyst. - Maintain communication & coordination with internal client / Requestor. - Actively seeking feedback & implementing the suggestions & comments. - Develop competence in verbal & written communication (phone & email). - Develop and Maintain Relationship with Functional Leaders through constant email communication & project updates, monthly phone discussions, and review.,