Senior Analyst

For more than 40 years, Accelya has been your partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in your hands so you can move further, faster. As a Critical Incident Manager at Accelya, your responsibilities include managing and resolving critical P1/P2 incidents within Service Level Agreements (SLAs). You will assemble and lead an ad hoc Incident Response Team (IRT) composed of specialists from engineering, infrastructure, network, database, and other relevant groups. Effective communication updates about incidents to customers and internal stakeholders are essential, along with thorough documentation of incidents for future reference. Monitoring and analyzing incident trends to identify areas for product stabilization and process improvement are also part of your role. Collaboration with IT, Infrastructure, and Engineering teams to enhance incident management processes is crucial, along with proactive application monitoring to alert teams before a P1/P2 incident is registered. To excel in this role, you should have proven experience in managing a Critical Incident Management (CIM) function and the ability to lead and coordinate cross-functional teams in time-sensitive situations. Strong skills in crafting and publishing business-critical communications to customers and stakeholders are necessary, as well as experience in process improvement and management involving multiple technical stakeholders. Knowledge and experience with cloud support functions, SaaS, or cloud environments are preferred, along with an understanding of the travel domain (NDC, Airlines). This position requires 4-5 years of management experience and working on a rotating shift schedule, including weekends and holidays, to provide continuous coverage 24 hours a day, 7 days a week. Joining Accelya offers you the opportunity to work on the future of the travel industry in a market-leading company with an open culture and challenging opportunities to satisfy your intellectual needs. You will have flexible working hours in a hybrid remote/office working environment, surrounded by an excellent, dynamic, and multicultural team. What does the future of the air transport industry look like to you Whether you're an industry veteran or someone with experience from other industries, Accelya is committed to making your ambitions a reality.,