Senior Account Manager

Role Overview: You will be responsible for managing client relationships by acting as the primary point of contact, building trust, and maintaining long-term relationships. Additionally, you will understand client needs and collaborate with internal teams to ensure their requirements are met. Your role will also involve promptly addressing and resolving client issues and complaints, identifying opportunities for account growth, managing contract renewals, and negotiating agreements with clients. You will work closely with internal departments such as sales, marketing, and operations to deliver on client needs. Moreover, you will collect and analyze client data to report on account status and inform strategy. Key Responsibilities: - Act as the primary point of contact for clients, building trust and maintaining long-term relationships - Understand client needs and collaborate with internal teams to ensure requirements are met - Address and resolve client issues and complaints promptly - Identify opportunities for upselling, cross-selling, and overall account expansion - Manage contract renewals and negotiate agreements with clients - Collaborate with internal departments such as sales, marketing, and operations to deliver on client needs - Collect and analyze client data to report on account status and inform strategy Qualifications Required: - Excellent verbal and written communication skills - Strong interpersonal skills - Ability to understand client needs and provide solutions with a client-oriented approach - Strong analytical and problem-solving skills - Ability to multitask, manage time effectively, and work independently or as part of a team - Proficiency in CRM software (e.g., Salesforce, HubSpot) and general PC skills - Basic knowledge of the relevant industry, products, and services Additional Details: The job type for this role is full-time and permanent. The work location is in person.,