Senior Academic Operations Manager

We are looking for a dynamic and experienced Senior Manager - Academic Delivery / Operations to lead and scale academic delivery processes across online and hybrid models. This is a critical leadership position responsible for ensuring best- in- class academic outcomes, faculty performance, and operational excellence across all programs.

Telugu Fluency is mandatory.

Role Location : Hyderabad

Key Responsibilities

1. Academic Delivery Management

- Oversee academic operations across regions and formats (Online, Hybrid, Offline).

- Drive consistent, high- quality learning delivery and teaching standards.

- Ensure timely course completion, session delivery, and adherence to academic calendars.

2.Team Leadership

- Lead and mentor a large team of Academic Managers, Program Coordinators, and Faculty.

- Build a performance- driven culture within the academic operations function.

3. Process Optimization & SOPs

- Design, implement, and monitor SOPs for academic delivery and escalation management.

- Continuously identify operational inefficiencies and implement improvement plans.

4.Stakeholder Management

- Collaborate with Product, Tech, Content, Sales, and Customer Success teams to align delivery outcomes with business goals.

- Ensure effective communication and coordination between academic and non- academic teams.

5.Quality Assurance & Analytics

- Monitor student engagement, attendance, faculty feedback, and NPS scores.

- Use analytics and dashboards to improve delivery metrics and student outcomes.

6.Strategic Planning

Contribute to strategic decisions regarding new program launches, academic formats, and delivery models.

Support scale- up initiatives across new geographies and products.