Semi Voice Process

• Multi-Channel Support: Address customer queries via phone, email, and live chat simultaneously or sequentially.
• Issue Resolution: Resolve complaints, process requests, and provide detailed product/service information.
• Documentation: Maintain accurate records of interactions and transactions in CRM systems.
• Performance Metrics: Meet targets for response time, resolution rates, and customer satisfaction.
• Process Adherence: Follow company policies and procedures for professional handling of issues.
• Essential Skills & Qualifications: Communication: Excellent verbal (English) and strong written communication.
• Technical: Proficiency in CRM software and basic computer skills.
• Soft Skills: Problem-solving, multitasking, time management, and conflict resolution.
• Education: High school diploma required; degree often preferred.
• Experience: Previous customer service experience is beneficial.
• Typical Environment: Industry: BPO (Business Process Outsourcing), Customer Service, Technical Support.
• Work Setup: Can be office-based or work-from-home (WFH), with shifts including day, night, or rotational.
• Hiring for freshers and Tamil speaking candidates

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,208.93 - ₹42,605.73 per month

Benefits:

• Work from home