SDM Professional - Infrastructure

Job Summary

• Manage end-to-end IT infrastructure service delivery across datacenter, servers, network, cloud, and workplace services
• Own the customer relationship, ensuring high satisfaction and trust
• Conduct regular service reviews, governance meetings, and performance reporting with the client
• Translate client business needs into actionable operational and technical requirements
• Coordinate with internal operations teams to deliver seamless end-to-end infrastructure services
• Ensure SLAs, KPIs, and service availability targets are consistently met
• Ensure compliance with security, audit, and regulatory requirements as agreed with the client
• Provide transparent reporting, dashboards, and insights that demonstrate value deliveryAct as the primary customer interface for service performance, escalations, and governance
• Lead incident, problem, and change management activities with cross-functional teams
• Drive root cause analysis and implement permanent corrective actions
• Coordinate with OEMs, vendors, and partners for seamless service operations
• Oversee capacity planning, patching, upgrades, and lifecycle management
• Ensure compliance with security, audit, and regulatory standards
• Maintain up-to-date documentation, CMDB accuracy, and operational runbooks
• Support transition and transformation initiatives for new services
• Monitor infrastructure health and drive proactive improvements
• Optimize costs through right-sizing and automation opportunities
• Lead a distributed technical team, ensuring skills, performance, and shift coverage
• Conduct governance meetings, reporting, and performance reviews with stakeholders
• Continuously improve service maturity through process enhancements and KPI analytics
• Act as the clients advocate within the organization,Life at CGI: It is rooted in ownership, teamwork, respect and belonging
• Here, youll reach your full potential becauseYou are invited to be an owner from day 1 as we work together to bring our Dream to life
• Thats why we call ourselves CGI Partners rather than employees
• We benefit from our collective success and actively shape our companys strategy and directionYour work creates value
• Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertiseYoull shape your career by joining a company built to grow and last
• Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizonsCome join our team, one of the largest IT and business consulting services firms in the world