Scheduling Analyst

As a Mainframe Operations L2 within Ensono, you will play a crucial role in delivering exceptional support services to Ensono's clients. Reporting to the OPS Manager, you will lead a team of Mainframe Operation Support Level I and II Engineers to ensure client expectations are not just met but exceeded. Your responsibilities will revolve around resolving complex technical incidents, providing second-level Mainframe support, and maintaining strong client relationships. Here's what you can expect in this role: **Key Responsibilities:** - Manage and prioritize all tickets/alerts/requests logged into the OPS queue - Assist and mentor team members in Ensono's troubleshooting approach - Act as a positive role model and mentor for fellow team members - Provide 1st level support for Mainframe System, Batch, and Onlines - Act as an escalation point for major incidents in your shift - Ensure tickets are progressed in the correct technical directions within defined SLAs - Identify and provide technical training to Operations groups as needed - Maintain high availability of agreed client services through proactive measures **Qualifications Required:** - Minimum 3-5 years of experience in Mainframe Operations - Strong knowledge of Mainframe Operations including Batch monitoring, Console Operations, Production Support, and Production Scheduling - Experience with Scheduling OPC for Production/Batch Monitoring - Proficiency in Console Operations in a complex Sysplex environment - Familiarity with MVS, VTAM, JCL, IPL, HMC Concepts, TSO, JES2, CICS, TAPE, SDSF - Understanding of ITIL processes (Problem/Incident/Change) - Willingness to work in a 24x7 environment **Soft Skills:** - Excellent oral/written communication, interpersonal, and time-management skills - Ability to work in a flexible, team-oriented environment - Strong problem-solving and analytical skills - Confidence in liaising with other personnel - Good team working skills essential Ensono is a technology adviser and managed service provider dedicated to accelerating clients" digital transformation. With a focus on comprehensive strategic and managed services for mission-critical applications, Ensono aims to be your relentless ally in achieving lasting business outcomes. With a global team of over 3500 associates and a commitment to continuous innovation, Ensono is here to support you on your digital transformation journey.,