Job Title: Power BI Developer with SQL Location: Pune (complete onsite) Job Type: Full-time Job Description: We are looking for a skilled Power BI Developer with strong SQL skills to join our dynamic team. The ideal candidate will have experience in developing business intelligence (BI) solutions, creating data models, and building visually appealing dashboards and reports using Microsoft Power BI. You should also have a strong understanding of SQL and experience working with relational databases to extract, transform, and load data. Key Responsibilities: Experience with visual design, creating BI dashboards and reports, and working with PowerBI tool. Modifying existing dashboards (shift and add visualizations, buttons, cards, etc.) Experience with Bookmarks (update and make adjustments) Experience writing DAX Queries. Experience using DAX for filtering, selected values SQL background is a must, should be able to write complex queries. Experience with Power Automate would be a plus Experience working with GCP (Google Cloud Platform) is good to have to fetch data from GCP to create report and dashboards, should be able to write different commands to fetch data from GCP. Data visualization skills PL-300 certification is must have. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 3+ years of experience as a Power BI Developer or in a similar role. Proficiency in Microsoft Power BI, including Power Query, Power Pivot, and DAX. Strong experience with SQL, including query writing, optimization, and database design. Experience with ETL processes, data warehousing concepts, and data modeling. Excellent analytical and problem-solving skills with a keen attention to detail. Familiarity with other BI tools (e.g., Tableau, Qlik) is a plus. Strong communication and collaboration skills, with the ability to work effectively in a team environment. Ability to work in a fast-paced, deadline-driven environment and manage multiple projects simultaneously. Preferred Skills: Experience with Azure SQL, Azure Data Factory, or other cloud-based data platforms. Knowledge of programming languages such as Python or R for data analysis. Familiarity with data governance and data security best practices. Experience in developing reports for mobile platforms using Power BI Mobile. Show more Show less
Job Title: US IT Recruiter (Night Shift) Location: Pune, India (Work from office) Job Overview: Aptino Technologies is looking for a skilled and dynamic US IT Recruiter to join our team in Pune. The ideal candidate will have experience in full-cycle recruitment for US-based IT roles, and be familiar with sourcing, screening, and placing top-tier technical talent. We’re looking for someone with strong knowledge of the US job market, excellent communication skills, and the ability to manage multiple roles efficiently. Key Responsibilities: End-to-end recruitment for US IT positions, including sourcing, screening, interviewing, and negotiating offers. Utilize job boards, social media, and professional networks to identify and engage with top IT talent. Collaborate with hiring managers and clients to understand technical requirements and deliver qualified candidates. Build and maintain a pipeline of active and passive candidates. Ensure a high-quality candidate experience throughout the hiring process. Maintain and update candidate records in Applicant Tracking Systems (ATS). Manage job postings and employer branding on various platforms. Work in US time zones when necessary to communicate with US-based clients and candidates. Required Skills and Qualifications: Minimum 1-5 years of experience in US IT recruitment . Strong knowledge of the US job market , visas (H1B, OPT, CPT, etc.), and IT technologies. Hands-on experience with job boards (Dice, Monster, CareerBuilder) and social media platforms (LinkedIn, etc.). Excellent verbal and written communication skills. Ability to handle multiple open positions and work in a fast-paced environment. Experience with Applicant Tracking Systems (ATS) . Strong negotiation skills and the ability to close offers. Willingness to work in US time zones when required. Preferred Qualifications: Prior experience recruiting for US-based IT consulting firms or staffing agencies. Knowledge of Boolean search strings and sourcing strategies for hard-to-find candidates. Experience working with VMS/MSP clients.
Position: Real Time Analyst (RTA) Location: Pune, MH (work from office) NIGHT SHIFT (To support US based customer) Job Description: Job Summary: • Monitoring calls service level and support global client’s partner locations so they deliver as much productive hours as needed • Create plans and take actions to comply with Client´s KPIs. • Check on the absenteeism, lunch, and break optimization. • Manage all incident management and follow up to provide support to internal teams and partners. • Attendance tracking of in-home associates for clients. Responsibilities: Monitor what is happening with calls, handle time, within service time, arrival patterns Experience with workforce / WFM Experience with Workforce tool (i.e. IEX, Aspect, Avaya, or other) Experience with Service Levels Experience with Offer to Forecast Experience with Handle time Experience with Excel (run reports, pivot tables, gather and analyzing data); experience with macros is a plus (not needed) Work under pressure and deliver with sense of urgency Should have Good communications skills – talking to client manager, RTA Supervisor to provide feedback, show number of calls, executive summary, etc. Very organized Attention to deadlines Problem solver
Job Description: As a Real Time Analyst (RTA) based in Pune, MH (work from office) and working in NIGHT SHIFT to support US based customers, your primary responsibility will be to monitor calls service level and support global clients partner locations to ensure they deliver the required productive hours. You will be creating plans and implementing actions to meet Clients" Key Performance Indicators (KPIs) while also overseeing absenteeism, lunch, and break optimization. Additionally, you will be in charge of incident management, providing necessary support to internal teams and partners, as well as tracking the attendance of in-home associates for clients. Responsibilities: - Monitoring call activities, handle time, service time, and arrival patterns - Utilizing workforce management tools such as IEX, Aspect, Avaya, or similar - Ensuring adherence to Service Levels and Offer to Forecast - Managing Handle time effectively - Proficiency in Excel for running reports, creating pivot tables, and analyzing data; knowledge of macros is advantageous but not mandatory - Working efficiently under pressure and meeting deadlines with a sense of urgency - Excellent communication skills for interacting with client managers, RTA Supervisor to provide feedback, presenting call statistics, executive summaries, etc. - Strong organizational skills with a keen attention to detail - Ability to solve problems effectively,
As a Scheduler, your primary responsibility will be to develop and maintain accurate schedules for employees based on forecasted workload, business needs, and employee availability. You will be required to adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events. Utilizing historical data, trends, and forecasting tools, you will predict staffing needs and analyze real-time and historical data to make proactive scheduling adjustments. It will be crucial for you to ensure that schedules are designed to meet service level agreements (SLAs) and performance targets while monitoring adherence to schedules and reporting on key metrics like occupancy, utilization, and shrinkage. Communication plays a vital role in this role as you will be responsible for communicating schedule changes, updates, and adjustments to employees and management in a timely manner. Collaborating with team leaders and management to address staffing issues, training needs, and other operational concerns will also be a part of your responsibilities. Identifying opportunities for optimization in scheduling processes, including shift swaps, overtime management, and break scheduling will be essential. You will be expected to propose and implement solutions to improve efficiency, reduce costs, and enhance employee satisfaction. Additionally, preparing and distributing regular reports on staffing, schedule adherence, forecast accuracy, and performance metrics will be required. Your proficiency in WFM software (e.g., NICE, Verint, Genesys), strong analytical and problem-solving skills, excellent communication and interpersonal skills, ability to work under pressure and manage multiple priorities, attention to detail and organizational skills, as well as a basic knowledge of labor laws and regulations will be crucial for success in this role. Furthermore, providing training and guidance to new employees on scheduling practices and WFM tools, as well as staying up to date with industry trends and best practices in workforce management, will be part of your ongoing responsibilities.,
The Resource Planner position is based in Pune or Gurgaon, requiring you to work from the office. Your primary responsibility will involve collaborating with Partner/Client workforce management team and operations to develop, revise, and uphold staffing and budget planning models. You will be expected to analyze contact center data to formulate long-term staffing and contact forecasts and models. Your proficiency in the NICE workforce management platform, forecasting, budget planning, staff planning, contact center forecasting modeling, and intra-day forecasting will be crucial for this role. Additionally, you will be supporting various support channels, including back-office support. In this role, you will be tasked with identifying business trends, various sales and service forecasts, calendar events, and adjusting long-term and short-term contact and handle time forecasts. You will collaborate closely with Partner/Clients scheduling, real-time adherence, and operations team to conduct shrink and agent productivity analysis to enhance planning model(s). To excel in this position, you should hold a graduate degree with over 8 years of contact center experience, coupled with strong communication skills. Additionally, you should possess a minimum of 5 years of Workforce Management experience, with at least 3 years dedicated to Resource Planning (Capacity Planning). Your experience should extend to determining the required number of resources based on factors such as shrinkage, occupancy, and trends for a specific Line of Business (LOB), and planning for their timely onboarding considering attrition percentage, throughput percentage, etc. Moreover, you should have a solid understanding of Contact Center methodologies and operational principles, as well as proficiency in WFM Tools such as NICE WFM, Verint, or Aspect. Holding a bachelor's degree in a related field from a four-year college or university program is necessary. A foundational knowledge of the call center industry and the financial implications of decisions made within the Command Center will be advantageous. Familiarity with ACD and Call Center Workforce applications is preferred, and proficiency in Microsoft Office is expected in this role.,
Position: LMS Administrator Location: Pune, MH (Onsite) Description: Primarily the resource needs to have good experience in SAP Litmos environment. Required Experience / Responsibilities: Daily monitoring and processing of LMS change requests submitted through QuickBase tickets, email requests, Digital Gradebook Rosters and Departure Notices. Timely processing of LMS changes is essential to achieving SLA. LMS changes include but are not limited to reactivating/deactivating user profiles, enrolling/unenrolling users from Courses or Learning Paths in Litmos. Ability to create bulk import files using LMS user metadata required fields in order to process large change requests with a high level of accuracy. Consistently document all LMS change requests and pertinent details in Consolidated Litmos tracker. Research and escalate LMS issues to the right parties as needed, with a sense of urgency. Corresponding via email is often needed, proper grammar and punctuation is required. Process bi-weekly Litmos metadata updates to ensure data alignment across multiple systems. Download daily Litmos reports and upload to Power BI Dashboards. Systems Used SAP Litmos QuickBase MS Outlook MS Excel Team/Zoom SharePoint Power BI
Role Overview: As a Real Time Analyst (RTA) based in Pune, MH (work from office) and working in NIGHT SHIFT to support US based customers, your primary responsibility will be to monitor calls service level and support global clients partner locations to ensure they deliver the required productive hours. You will be creating plans and implementing actions to meet Clients" Key Performance Indicators (KPIs) while also overseeing absenteeism, lunch, and break optimization. Additionally, you will be in charge of incident management, providing necessary support to internal teams and partners, as well as tracking the attendance of in-home associates for clients. Key Responsibilities: - Monitoring call activities, handle time, service time, and arrival patterns - Utilizing workforce management tools such as IEX, Aspect, Avaya, or similar - Ensuring adherence to Service Levels and Offer to Forecast - Managing Handle time effectively - Proficiency in Excel for running reports, creating pivot tables, and analyzing data; knowledge of macros is advantageous but not mandatory - Working efficiently under pressure and meeting deadlines with a sense of urgency - Excellent communication skills for interacting with client managers, RTA Supervisor to provide feedback, presenting call statistics, executive summaries, etc. - Strong organizational skills with a keen attention to detail - Ability to solve problems effectively Qualification Required: - Proficient in using workforce management tools such as IEX, Aspect, Avaya, or similar - Advanced Excel skills including running reports, creating pivot tables, and data analysis - Strong communication skills for interacting with various stakeholders - Excellent organizational skills and attention to detail - Ability to work under pressure and meet deadlines effectively,
💼 Position: Scheduling Analyst 📍 Location: Gurgaon, Haryana OR Pune, Maharashtra (Work from Office) 🕒 Experience: 2.5+ WFM/scheduling experience preferred 🎓 Qualification: Graduate We're hiring a Scheduling Analyst to join our Workforce Management team! In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and analyzing staffing data to support operational performance. Key Responsibilities: ✔ Create and manage staff schedules using IEX ✔ Analyze workforce data and generate reports (e.g., intraday, shift bids) ✔ Collaborate with operations and HR for hiring, transfers, and planning ✔ Ensure accurate logging of exceptions, breaks, leaves, and holidays ✔ Present key WFM insights in reviews and onboarding sessions Must-Have Skills: 🔹 Strong experience of IEX 🔹experience in Erlang calculation 🔹 Understanding of scheduling rules (single/multi-skill, weekly/daily) 🔹 Excellent analytical and communication skills Thanks and Regards, Shailendra Jha Aptino, Inc. shailendra.jha@aptino.com www.aptino.com
Position : Scheduler Location : Pune, MH OR Gurgaon, HR (work from office) Develop and maintain accurate schedules for employees based on forecasted workload, business needs, and employee availability. Adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events. Forecasting and Analysis: Utilize historical data, trends, and forecasting tools to predict staffing needs. Analyze and monitor real-time and historical data to make proactive scheduling adjustments. Service Level Management: Ensure that schedules are designed to meet service level agreements (SLAs) and performance targets. Monitor adherence to schedules and report on key metrics like occupancy, utilization, and shrinkage. Communication: Communicate schedule changes, updates, and adjustments to employees and management in a timely manner. Collaborate with team leaders and management to address staffing issues, training needs, and other operational concerns. Optimization: Identify opportunities for optimization in scheduling processes, including shift swaps, overtime management, and break scheduling. Propose and implement solutions to improve efficiency, reduce costs, and enhance employee satisfaction. Reporting: Prepare and distribute regular reports on staffing, schedule adherence, forecast accuracy, and performance metrics. Provide insights and recommendations based on data analysis to improve scheduling practices. Tool and System Management: Use WFM tools and software (such as NICE, Verint, or Genesys) to build schedules, monitor adherence, and track performance. Maintain the integrity of data in WFM systems by ensuring accurate input and timely updates. Compliance: Ensure compliance with labor laws, company policies, and union agreements when creating and managing schedules. Handle leave management, including vacation requests, sick leave, and other time-off requests, in accordance with policies. Training and Development: Provide training and guidance to new employees on scheduling practices and WFM tools. Keep up to date with industry trends and best practices in workforce management. Skills Required: Proficiency in WFM software (e.g., NICE, Verint, Genesys). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Attention to detail and organizational skills. Basic knowledge of labor laws and regulations.
Role Overview: As a Scheduler, your role involves developing and maintaining accurate schedules for employees based on forecasted workload, business needs, and employee availability. You will need to adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events. Key Responsibilities: - Utilize historical data, trends, and forecasting tools to predict staffing needs. - Analyze and monitor real-time and historical data to make proactive scheduling adjustments. - Ensure that schedules are designed to meet service level agreements (SLAs) and performance targets. - Monitor adherence to schedules and report on key metrics like occupancy, utilization, and shrinkage. - Communicate schedule changes, updates, and adjustments to employees and management in a timely manner. - Identify opportunities for optimization in scheduling processes, including shift swaps, overtime management, and break scheduling. - Prepare and distribute regular reports on staffing, schedule adherence, forecast accuracy, and performance metrics. - Use WFM tools and software (such as NICE, Verint, or Genesys) to build schedules, monitor adherence, and track performance. - Ensure compliance with labor laws, company policies, and union agreements when creating and managing schedules. - Provide training and guidance to new employees on scheduling practices and WFM tools. Qualifications Required: - Proficiency in WFM software (e.g., NICE, Verint, Genesys). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and manage multiple priorities. - Attention to detail and organizational skills. - Basic knowledge of labor laws and regulations.,
Job Title: US IT Recruiter (Night Shift) Location: Viman Nagar, Pune, India (Work from office) Job Overview: Aptino Technologies is looking for a skilled and dynamic US IT Recruiter to join our team in Pune. The ideal candidate will have experience in full-cycle recruitment for US-based IT roles, and be familiar with sourcing, screening, and placing top-tier technical talent. We’re looking for someone with strong knowledge of the US job market, excellent communication skills, and the ability to manage multiple roles efficiently. Key Responsibilities: End-to-end recruitment for US IT positions, including sourcing, screening, interviewing, and negotiating offers. Utilize job boards, social media, and professional networks to identify and engage with top IT talent. Collaborate with hiring managers and clients to understand technical requirements and deliver qualified candidates. Build and maintain a pipeline of active and passive candidates. Ensure a high-quality candidate experience throughout the hiring process. Maintain and update candidate records in Applicant Tracking Systems (ATS). Manage job postings and employer branding on various platforms. Work in US time zones when necessary to communicate with US-based clients and candidates. Required Skills and Qualifications: Minimum 1-5 years of experience in US IT recruitment . Strong knowledge of the US job market , visas (H1B, OPT, CPT, etc.), and IT technologies. Hands-on experience with job boards (Dice, Monster, CareerBuilder) and social media platforms (LinkedIn, etc.). Excellent verbal and written communication skills. Ability to handle multiple open positions and work in a fast-paced environment. Experience with Applicant Tracking Systems (ATS) . Strong negotiation skills and the ability to close offers. Willingness to work in US time zones when required. Preferred Qualifications: Prior experience recruiting for US-based IT consulting firms or staffing agencies. Knowledge of Boolean search strings and sourcing strategies for hard-to-find candidates. Experience working with VMS/MSP clients.