3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Mainframe Operations L2 within Ensono, you will play a crucial role in delivering exceptional support services to Ensono's clients. Reporting to the OPS Manager, you will lead a team of Mainframe Operation Support Level I and II Engineers to ensure client expectations are not just met but exceeded. Your responsibilities will revolve around resolving complex technical incidents, providing second-level Mainframe support, and maintaining strong client relationships. Here's what you can expect in this role: **Key Responsibilities:** - Manage and prioritize all tickets/alerts/requests logged into the OPS queue - Assist and mentor team members in Ensono's troubleshooting approach - Act as a p...

Posted 1 month ago

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Associate Data Center Operations Analyst (102) Ensono

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

Reporting to the OPS Manager as part of the Mainframe Operations team, you will be responsible for delivering a highly client-focused support service in a shared/dedicated support environment. Your goal is to exceed client expectations in both technical resolution and customer service. You will be supporting Mission Critical infrastructure for Ensono's clients, providing a responsive and exceptional support service by resolving complex technical client incidents and problems. Utilizing your strong communication, analytical, and problem-solving skills, you will identify, communicate, and resolve issues to optimize our clients" infrastructure. As a key member of the team providing Mainframe Op...

Posted 5 months ago

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