SCCM + Intune Lead

Role Overview:- Client Deployment and Compliance Engineer is responsible for ensuring that end-user devices are securely deployed, compliant with organizational policies, and properly managed throughout their lifecycle.

Key Responsibilities M365 Support Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices remotely Manage End-User Devices:

Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners.

Application Support: Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning.

Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacements. Modern Workplace Enablement Implement and support Microsoft 365 services (Teams, OneDrive, Outlook, SharePoint).

Collaborate with vendors and local IT teams to ensure seamless digital experiences.

Support remote work enablement and zero-touch provisioning. Deployment Management Design and implement deployment strategies for Windows 10/11 using SCCM and Microsoft Intune Manage application packaging and deployment through modern management solutions Create and maintain deployment templates and standard operating procedures

Execute and monitor OS deployments across the organization Implement automated deployment solutions for efficiency and consistency Compliance and Security

Develop and maintain security compliance policies using Intune and SCCM Monitor and report on device compliance status Implement and manage conditional access policies

Ensure adherence to organizational security standards Conduct regular security assessments and audits

Maintain documentation of compliance procedures and policies Modern Workplace Management Configure and manage Microsoft 365 services Implement modern workplace solutions using Intune Manage mobile device management (MDM) policies Configure and maintain Azure AD joined devices Implement Windows Autopilot deployment scenarios Manage Microsoft Teams deployment and configurations co-management SCCM Administration

Maintain SCCM infrastructure and client health Manage software updates and patch deployment Create and maintain device collections Configure and monitor SCCM reporting Manage distribution points and content deployment Troubleshoot SCCM-related issues Documentation and Reporting Create and maintain technical documentation Develop standard operating procedures Generate compliance and deployment reports Maintain asset inventory documentation Create user guides and training materials Required Skills & Qualifications 810 years of experience in a desktop or end-user support role. Strong knowledge of Windows OS (10/11), Microsoft Office 365, SCCM, and common enterprise applications. Familiarity with Active Directory, network troubleshooting, and remote support tools. Basic understanding of ITIL practices and incident/request management. Excellent problem-solving and communication skills. Ability to work independently and manage tasks proactively. Experience with hardware troubleshooting and peripheral setup (printers, scanners, docking stations). Preferred Certifications: MD-102: Microsoft 365 Endpoint Administrator Associate AZ-104: Azure Administrator MS-102 for Exchange Online skills.