Satin Neo Dimensions - Client Services Specialist

Job Description

Support the strategic definition and configuration of optimal solutions that address clients' needs and objectives through collaboration with our clients and other internal teams such as Sales and Product Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams Deliver compelling oral and written presentations with associated technical skills in building sales decks and training collateral Establish forums to coordinate across the Product Solutions team to enable a successful configuration of solutions Resolve relationship and account level queries of clients/fund managers Be the escalation point of contact for the Ops teams across the product suite taken by the client Keep awareness of latest product, process, business and market updates Implement process improvement to enhance efficiency and client satisfaction Enable technology adoption within the team to help reduce manual intervention Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks Required Qualifications, Capabilities And Skills Minimum 3 years of overall work experience. Excellent communication skills (verbal and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses Strong attention to detail, problem solving and effective escalation skills required Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables Strong collaboration skills, able to work with many different individuals and partner effectively with different groups (ref:iimjobs.com) Show more Show less