Posted:4 days ago|
Platform:
On-site
Contractual
As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing scheduling coverage, setting operational goals, and keeping the team updated with necessary customer-specific knowledge to maintain efficient service desk operations. You will play a crucial role in fostering a collaborative environment and ensuring that the team meets its objectives while providing exceptional service to customers.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions to enhance team skills and knowledge.
- Monitor team performance metrics and implement improvements as necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP HCM Time Management.
- Strong understanding of incident management processes and tools.
- Experience with service desk software and ticketing systems.
- Ability to analyze data and generate reports for performance tracking.
- Excellent communication and interpersonal skills to interact with diverse teams
Randstad Digital
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
pune, maharashtra, india
Salary: Not disclosed
pune, chennai, bengaluru
20.0 - 25.0 Lacs P.A.
pune, maharashtra, india
Salary: Not disclosed
