Posted:1 day ago|
Platform:
Remote
Contractual
- Receive incident and service requests
- Log tickets in ITSM tools
- Initial response within SLA
- Handle login failures, password resets, basic navigation issues
- Assist with transactional data errors
- Assign tickets to L2/L3
- Prioritize based on impact
- Monitor and escalate if needed
- Reproduce issues
- Validate master data
- Perform basic SAP GUI checks
- Refer and update SOPs and FAQs
- Contribute to knowledge base
- Process or raise access requests
- Coordinate with SAP Security team
- Prepare ticket reports
LanceSoft, Inc.
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Experience: Not specified
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