RMA QA Engineer

Job Description

RMA QA Engineer We are looking for a RMA QA Engineer in Hong Kong office. leading the way into high growth area of Autonomous Driving, High Performance Computing, Artificial Intelligence, and computer Gaming. Company is pushing hard the technology in all areas including the advanced package technology. Quality Team is looking for a RMA QA Engineer that has a customer/technical/RMA experience in the area of system datacenter, PCBA manufacturing/functional testing and customer complaint handling. You will be reporting to QA-RMA Manager. What you’ll be doing: 1. Manage customer complaints related to RMA and responses in a timely manner and ensure effective communication of information between customer and internal engineering teams for issue solving. 2. Support project implementation, such as additional process implementation, RMA system enhancement with IT, and ensure effective communication between customer and internal teams and regular review project progress. 3. Conduct RMA QA Analysis daily with collecting/reviewing customer data to achieve the RMA Approval TAT. 4. Drive RMA related improvement projects to enhance RMA process and customer experience. 5. Support data analysis and reporting to internal teams. What we need to see: • Bachelor’s degree in Electronics/Computer Engineering or equivalent education. • Minimum 3+ years of customer quality experience in electronics products. • Experience in quality operation in RMA. • Strong ability on data analysis and familiar with QA analysis tools. • Good verbal and written communication skills in English and Chinese. Ways to stand out from the crowd: • In depth experience in customer complaint handling and understanding what customer needs in quality. • Good experience in SAP/Salesforce RMA system. • Good experience in programming and data analysis using Excel, Tableau, JMP Analysis Bachelor’s degree in Electronics/Computer Engineering/Electrical Min: Exp 3+ Yrs Key Skills: RMA (Must) RMA QA Process (Must) PCBA manufacturing (Good to have) SAP/Salesforce RMA (Good to have) Language: Proficient English and Mandarin are mandatory. Cantonese preferred. Show more Show less