Sales/Solutions Engineer

About the role:

Solution Sales Engineer

This role blends technical expertise, problem-solving, and client communication, making it ideal for someone who thrives at the intersection of technology and customer success.

Key Responsibilities:

Customer Onboarding & Support

• Lead partners through technical onboarding and platform setup.
• Ensure workflows, data exchanges, and configurations align with partner requirements.
• Troubleshoot and resolve technical issues to ensure a smooth customer experience.

Technical Integration

• Design and implement integrations between Subcontractor Hub’s platform and partner systems (APIs, data flows, automation, etc.).
• Collaborate with partners’ technical teams to gather requirements, solve issues, and ensure successful implementations.
• Support pre-sales efforts through technical discovery, solution design, and proof of concepts.

Cross-Functional Collaboration

• Partner with Sales to identify technical needs and opportunities during the sales cycle.
• Provide product feedback to Engineering and Product teams based on customer use cases.
• Create and maintain technical documentation and onboarding materials.

Continuous Improvement

• Stay informed on industry trends, emerging technologies, and competitors.
• Contribute to improving integration processes and internal best practices.

Required Qualification:

• 3+ years in Sales Engineering, Technical Support, or Implementation in a SaaS or tech environment.
• Strong understanding of APIs, data integration, and system workflows.
• Excellent communication skills – able to translate technical topics for non-technical stakeholders.
• Skilled at managing multiple projects and solving complex problems.
• Familiarity with CRMs, ERPs, or workflow automation tools.
• Industry knowledge in construction, home services, or finance is a plus.

Preferred Qualification:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Hands-on experience with integration tools like Zapier, Mulesoft, or RESTful APIs.
• Working knowledge of project management tools (e.g., Jira, Trello).
• Experience in a startup or high-growth tech environment.